Customer/ Technical Training

Brivo, Inc.; Bethesda (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

Brivo, Inc. is seeking an End User Trainer & Demonstration Specialist in Bethesda to drive polished product demos and engaging training for customers, partners, and internal teams.

This hybrid role blends pre- and post-sales activities, initially focusing on Brivo Visitor Management and expanding to access control and video platforms. You will design discovery-based sessions, tailor demonstrations to customer goals, and coach other demonstrators to raise demo quality across the organization.

Qualifications

• Proven experience delivering compelling, customer-facing software demonstrations in a pre-sales or sales engineering capacity.
• Facilitating live training or certification sessions for end users and partners (virtual and in-person regional sessions).
• Demonstrated storytelling ability: translate features into outcomes for technical and executive audiences.
• Strong discovery and listening skills to identify customer needs and tailor sessions.
• Rapidly learn and demonstrate a broad, evolving product portfolio including partner-integrated products.

Responsibilities

• Deliver Brivo Visitor Management Certification Training to resellers and manage implementation resources.
• Deliver polished product demonstrations for prospects and customers across the Brivo platform.
• Prepare for each demo by gathering context from the account owner and tailoring the session.
• Connect features to real-world value through customer stories and use cases for security audiences.
• Serve as Brivo's primary demonstrator for high-visibility meetings and strategic reviews.
• Design and deliver end-user training built around customer questions and goals.
• Follow and adapt training syllabi to ensure customers accomplish key tasks in the platform.
• Field questions and compare Brivo with competitors during demos and training.
• Coach internal demonstrators and build a pool of certified demo experts.
• Enable Customer Success to provide product walkthroughs without redirects.
• Partner with University to define and track training quality metrics.
• Maintain deep product knowledge across access control, video, and visitor management.
• Work independently with strong communication to meet quarterly objectives.
• Support University and Enablement initiatives as needed.

Skills

Demo delivery

Live training delivery

Storytelling

Discovery & listening

Executive presentation

Coaching peers

Communication & time management

Sales enablement experience

Education

Bachelor's degree in related field

Tools

Envoy platform

Brivo Access

Brivo Eagle Eye Video

Asana

Google Suite

Apple products

Job description

Customer/ Technical Training

Department: Training & Enablement

Employment Type: Full Time

Location: Bethesda

Reporting To: Sr Director: Learning and Development

Compensation: $65,000 - $80,000 / year

Description

As an End User Trainer & Product Demonstration Specialist, you will be the person who makes the Brivo platform "sing" for customers, prospects, partners, and internal audiences. This is a hybrid pre- and post-sales role: one day you are delivering a sharp, story-driven demo that shows a prospect exactly how Brivo solves the problems they came in with; the next you are leading a structured, tailored training session that ensures an existing customer gets full value from the system they bought.

You will begin by taking over reseller and end user training of our Brivo Visitor Management platform (powered by Envoy). In that position you add value by enabling our partners, gain end user experience you can draw from, and ramp on our Brivo Access Control and Brivo Eagle Eye Video platforms. From there, you will become the go-to resource for high-stakes demonstrations (executive, board, investor, and strategic customer meetings), and ultimately help raise the demo standard across Brivo by coaching sales, RSAM, and Customer Success team members on the art of the demo.

Key Responsibilities

• Deliver Brivo Visitor Management (BVM) Certification Training to resellers and manage implementation and training resources
• Deliver polished, problem-first product demonstrations for prospects and customers across the Brivo platform
• Prepare for every demo by gathering context from the account owner (what the customer asked about, what problems they are trying to solve, what will move the conversation forward) and tailor the session accordingly, rather than walking through every feature
• Connect features to real-world value through customer stories and use cases that resonate with security, facilities, and executive audiences
• Serve as Brivo's primary demonstrator for high-visibility meetings such as executive briefings, board and investor sessions, and strategic account reviews
• Design and deliver BVM end-user training sessions built around the customer's actual questions and goals, using a flexible discovery-based approach rather than a fixed SKU menu
• Follow and adapt structured training syllabi when appropriate to ensure customers can accomplish the key tasks they need in the platform
• Field competitor and "how does this compare" questions confidently during demos and training
• Coach and develop internal demonstrators: observe demos, deliver constructive feedback, run role-play and mock-customer scenarios, and help build an internal pool of certified demo experts
• Enable the Customer Success team to give immediate, hands-on feature walkthroughs when customers call with questions, instead of redirecting to links or paid services
• Partner with University to define and track training quality measures (post-session evaluations, learner feedback, adoption indicators)
• Maintain deep, current product knowledge across access control, video, visitor management, and mobile credentials, and continuously learn as the platform evolves
• Work independently with outstanding communication skills to set and meet quarterly objectives
• Support additional University and Training & Enablement initiatives as needed, in a helpful spirit of collaboration

Skills, Knowledge & Expertise

About You

• Proven experience delivering compelling, customer-facing software demonstrations in a pre-sales or sales engineering capacity required
• Proven experience facilitating live training or certification sessions for end users and partners (virtual and in-person regional sessions) required
• Demonstrated storytelling ability: you can translate features into outcomes and hold the attention of both technical and executive audiences required
• Strong discovery and listening skills; ability to quickly identify what a customer actually needs to see and shape a session around it required
• Ability to rapidly learn and demonstrate a broad, evolving product portfolio, including partner-integrated products required
• Comfort presenting in high-stakes settings with senior stakeholders required
• Experience giving constructive feedback and coaching peers on presentation or facilitation skills required
• Outstanding communication, time management, and organizational skills required
• Experience building or contributing to sales enablement or demo certification programs preferred
• Bachelor's degree (BA/BS) in a related field, or equivalent experience required

Preferred skills:

• Experience in the physical security, access control, video surveillance, or visitor management industry
• Familiarity with the Envoy platform
• Familiarity with Brivo Access and Brivo Eagle Eye Video platforms
• Experience with adult learning principles or instructional design fundamentals
• Experience defining and tracking training effectiveness metricsExperience working alongside channel partners and resellers
• Experience using Asana or a similar project management system
• Experience with Google Suite and Apple products

Why Work for Brivo?

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

• Innovation-Driven: Work on essential systems that protect the health, safety, and welfare of people and property worldwide.
• Experience: We thrive on in-person collaboration and a "one-team" atmosphere. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Discretionary Time Off (DTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.