CUSTOMER SVC/SHIFT LEADER

Kroger Family of Companies; Loogootee (IN); On-site; USD 38,000 - 62,000; Full time

Job summary

Kroger Family of Companies in Indiana seeks a capable supervisor to oversee total store operations in the absence of store management. You will lead cashiering, stocking, maintenance and safety compliance while delivering outstanding customer service.

The role requires leadership experience, strong communication, basic math, and the ability to manage stress and adapt to seasonal ads. You will help train staff and ensure store policies are followed to drive sales and customer satisfaction.

Qualifications

• Experience supervising or leading teams
• Strong communication abilities
• Ability to handle stressful situations with composure

Responsibilities

• Assist store management and team members in delivering a favorable customer shopping experience
• Lead merchandising and operating initiatives
• Identify opportunities in the store and develop action plans to implement
• Drive sales while managing shrink with the store management team
• Help reduce turnover, maintain consistent store operations and staff retention
• Assist with labor and supply cost management to meet targets
• Ensure returns/exchanges are handled per policy
• Maintain awareness of inventory and stocking conditions for ordering accuracy
• Oversee total store operations in absence of store manager
• Promote a respectful, welcoming environment for customers
• Adhere to safety programs and local, state, and federal guidelines

Skills

Supervisory experience

Leadership

Communication skills

Stress management

Basic math

Reading skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning

• Assist store management and team members in the achievement of a favorable customer shopping experience

• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives

• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans

• Drive sales working with store management team to maximize sales and profits while managing shrink

• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations

• Assist with the management of labor and supply costs to meet customer service and financial targets

• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures

• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity

• Display positive attitude

• Stay current with present, future, seasonal and special ads

• Adhere to all food safety regulations and guidelines

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud

• Adhere to all local, state and federal laws, and company guidelines

• Oversee the total store operations in absence of store management

• Maintain flexibility to work any shift, ability to open or close store

• Promote trust and respect among team members

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store

• Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas

• Gain and maintain knowledge of products sold; respond to questions and make suggestions about products

• Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any previous supervisory/leadership experience

Past work record reflects dependability and integrity

Ability to pass a preemployment background check

Knowledge of basic math

Effective communication and reading skills

Ability to handle stressful situations