CUSTOMER SVC/SHIFT LEADER

Kroger; Heber (UT); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program (EAP)

Job summary

Kroger is seeking a dedicated Store Operations leader to oversee total store operations in the absence of management. The role emphasizes delivering outstanding customer service, maintaining a safe, clean store environment, and executing merchandising and cost-control initiatives.

The position requires supervisory experience, strong communication, and the ability to lead teams across departments while upholding company values and safety policies.

Qualifications

• Supervisory or leadership experience is required.
• Dependability and integrity are essential.
• Ability to perform basic math tasks and reading.
• Strong communication skills with customers and team members.
• Ability to function well under pressure and handle stressful situations.
• Willingness to pass a pre-employment background check.

Responsibilities

• Work in all areas of the store including cashiering, stocking, maintenance and cleaning.
• Assist store management in delivering a favorable customer shopping experience.
• Lead teams in merchandising and operating initiatives.
• Identify opportunities and develop action plans with timelines.
• Drive sales and manage shrink with the store management team.
• Help manage labor and supply costs to meet targets.

Skills

Supervisory experience

Dependability

Integrity

Math skills

Communication

Stress management

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
• Assist store management and team members in the achievement of a favorable customer shopping experience
• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
• Drive sales working with store management team to maximize sales and profits while managing shrink
• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations
• Assist with the management of labor and supply costs to meet customer service and financial targets
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
• Display positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Oversee the total store operations in absence of store management
• Maintain flexibility to work any shift, ability to open or close store
• Promote trust and respect among team members
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
• Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
• Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
• Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any previous supervisory/leadership experience
• Past work record reflects dependability and integrity
• Ability to pass a pre-employment background check
• Knowledge of basic math
• Effective communication and reading skills
• Ability to handle stressful situations

Job Info

• Job Identification 239615
• Job Category Store Operations
• Posting Date 10/12/2026, 03:49 PM

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.