Customer Svc Rep

Performance Foods; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group is seeking a Customer Service Associate in Kissimmee, FL to assist customers with orders, respond to inquiries, and ensure satisfaction with every interaction. You will input orders, credits, and invoicing data accurately and timely.

The role supports our nationwide food distribution network, collaborates with vendors and co-workers, and participates in training and meetings. A High School diploma and 6–12 months of customer service experience are required.

Qualifications

• High School Diploma/GED or Equivalent.
• 6–12 months customer service, call center and/or related area.
• Experience in foodservice or distribution-related customer service is a plus.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and promptly.
• Assist customers with orders and problems; contact vendors for samples.

Skills

Customer service

Education

High School Diploma/GED or Equivalent

Job description

Company Description:

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Qualifications:

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Preferred qualifications:

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within foodservice industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.