Customer Svc Front End Mgr - Commerce, MI

Meijer; Commerce (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discount

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Development programs for advancement

Job summary

Meijer seeks a Customer Service/Front End Dept Manager for the Commerce, CA store to lead team members through onboarding, coaching and development. You will guide Leaders and Team Members, driving engagement, recognition and performance in a fast-paced retail environment.

You will manage area operations, forecast staffing needs, and collaborate with leadership to optimize sales, customer service and store standards while upholding Meijer culture and values.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Demonstrated ability to communicate with team members with clear direction.
• Ability to analyze financial and statistical information for decision making.

Responsibilities

• Engage with team members to ensure onboarding, training and development.
• Identify talent and support staffing and leadership pipelines.
• Ensure Meijer standards and growth opportunities for team members.
• Oversee area operations and financial results, including budget accountability.
• Drive safety and compliance; manage store condition and procedures.
• Lead daily work assignments and training needs for Leaders and team members.

Skills

Leadership

Customer service

Financial analysis

Team development

Communication

Problem solving

Safety compliance

Merchandising

Education

Bachelor’s degree or equivalent

Tools

POS systems

Job description

• Team member discount

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Customer Service/Front End Dept Manager to Join Meijer to support our Commerce, MI Store location.

The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.

Benefits

• Get Paid Weekly
• Medical/Dental/Vision/401K (effective on Start Date - Leaders Only)
• 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only)
• Tuition Free and Reimbursement Education Assistance (effective on Start Date)
• Child and Adult Care Assistance
• Team Member Discount
• and Much More!!!

What You’ll Be Doing

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring With You (Qualifications)

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.