CUSTOMER SVC/DEPT LEADER

Smith's Food & Drug Centers; South Jordan (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Front-end Department Manager to lead the day-to-day operations of the Front-end team. You will ensure exceptional customer service, maintain a safe and clean environment, and drive department performance aligned with our Customer 1st strategy.

Responsibilities include staff scheduling, budgeting support, inventory and pricing integrity, and implementing promotional plans in collaboration with store management.

Qualifications

• Retail or customer service experience required.
• Strong communication and interpersonal skills.
• Ability to work under pressure and prioritize.
• Knowledge of basic math for daily operations.
• Demonstrated ability to manage cash and sales records.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Execute department best practices, goals and standards.
• Lead customer service that aligns with the Customer 1st strategy.
• Schedule front-end associates to ensure adequate coverage.
• Assist management with budgeting, P&L reviews and action on financial reports.
• Develop and implement a department business plan to achieve targets.
• Create and execute sales promotions with store management.
• Maintain inventory awareness and manage shelf pricing and promotions.
• Train staff on inventory/stocking and Computer Assisted Ordering (CAO).
• Adhere to food safety regulations and safety procedures.
• Identify and report safety risks or incidents.
• Oversee efficient operations of all Front-end functions.

Skills

Effective communication

Basic math

Handle stressful situations

Retail experience

Promote trust and respect

Communicate information

Teamwork

Customer questions about products

Product knowledge

Control department expenses

Cash management

Schedule front-end staff

Budgeting & P&L basics

Department business planning

Create sales promotions

Track promotional ads

Monitor expenses

Inventory awareness

Price changes & shelf tags

Inventory planning

Train front-end staff on stock/CAO

Food safety knowledge

Safety procedures

Maintenance awareness

Report safety risks

Detect theft/fraud

Oversee Front-end operations

Compliance with laws & guidelines

Coach front-end associates

Perform essential functions with/with-

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assists management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.