CUSTOMER SVC/CLERK

Kroger; Hartland (CA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Kroger is seeking a Front End Customer Service Associate in Wisconsin. You will greet customers, assist with checkout, and help maintain a clean, efficient front end while supporting store goals.

Join a team that values respect, teamwork and a positive shopping experience. Training is provided, with flexible full- or part-time opportunities and a path for growth within the Kroger family.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor; team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Deliver high level of service and resolve customer concerns.
• Demonstrate teamwork to ensure customer satisfaction.
• Provide friendly and efficient customer service with sincerity and respect.
• Greet customers and assist them by escorting to products.
• Oversee front end operations to meet sales, profit and labor goals.
• Train, monitor and coach associates on front end policies and procedures.
• Ensure prompt, accurate customer check-out and front-end compliance.

Skills

Customer service

Interpersonal skills

Math skills

Team player

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Serve customers in 89 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!