CUSTOMER SVC/CLERK

Kroger; Glenview (IL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off (full- & part-time)

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Glenview, IL is seeking a customer-focused Front End Associate to deliver exceptional service and maintain a welcoming store environment. You will greet customers, assist with purchases, and uphold policies while supporting front-end operations and teamwork.

The role emphasizes accurate checkout, problem resolution, and adherence to safety standards, with training available and opportunities for growth within the Kroger Family.

Qualifications

• High school diploma or GED completion.
• 6 months related experience or training, or an equivalent combination.
• Strong interpersonal and customer service skills.
• Solid math skills for daily transactions.
• Good judgment and decision-making ability.
• Friendly, approachable, and team-oriented.
• Ability to work in a fast-paced environment.
• Strong oral and written communication.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant environment.
• Provide friendly, efficient service and thank customers for their business.
• Greet customers and assist by escorting them to products and loading unload heavy items.
• Anticipate needs, respond to questions, and resolve issues promptly.
• Oversee front-end operations to meet sales, labor, and shrink targets.
• Set priorities and maintain front-end conditions.
• Ensure accurate checkout and policy adherence by front-end staff.
• Train and coach associates on policies, product handling, and price checks.
• Report pricing discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager when needed.
• Maintain knowledge of checkout policies, operations, and bookkeeping tasks.
• Operate equipment per company standards (scanner, register, scale, etc.).
• Assist with front-end tasks like stocking, bagging, and cleaning.
• Comply with food safety, sanitation, and safety regulations; report unsafe conditions.
• Perform essential job duties with or without reasonable accommodation.

Skills

Customer service

Teamwork

Sincerity and patience

Communication skills

Math proficiency

Friendly demeanor

Fast-paced work

Written communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel

Job Info

• Job Identification 135828
• Job Category Store Operations
• Posting Date 07/14/2025, 12:43 PM
• Locations 25 Waukegan Rd, Glenview, IL, 60025, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.