Customer Support - Voice

Teleperformance (TP); United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Care Executive in a leading company that values customer satisfaction. This role offers the opportunity to work from home while providing exceptional service to clients. You will be responsible for handling inquiries, resolving issues, and maintaining accurate records. With a focus on teamwork and achieving goals, this position is perfect for enthusiastic individuals looking to make a difference. Enjoy the flexibility of rotational shifts and a supportive work environment that encourages growth and development.

Qualifications

• Minimum 6 months experience in a domestic premium contact center.
• Fluency in English and Kannada is required.

Responsibilities

• Handle customer inquiries and resolve issues via calls.
• Provide product/service information to customers.

Skills

Customer Service

English Fluency

Kannada Fluency

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Windows 10

USB Headset

Webcam

Job description

Greetings Everyone!

Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (Permanent Work From Home)

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound and outbound calls and handle escalation cases.

Responsibilities:

- Handling customer inquiries and resolving issues via call.

- Providing product/service information to customers.

- Meeting and exceeding customer satisfaction targets.

- Maintaining accurate records of customer interactions.

- Collaborating with team members to achieve team goals.

Requirements:

- Both Graduate and Undergraduate can apply.

- Should be able to fluently speak and write in English and Kannada.

- Should having minimum 6 months experience in a domestic premium contact center as a customer service executive.

- System requirement

• Windows 10 and above
• Ram 8 GB and above
• Processor i5 and above
• Webcam
• USB Headset
• Wifi/Broadband
• Power backup

Shifts:

Rotational shift including night shift

Any 9 hour during 24x7

6 working days with 1 rotational week off


Salary :

CTC 21K

In hand 16k

Interview Rounds

1) HR round

2) System Verification

3) Documents verification

Contact:

If you are interested kindly mail your CV at [e-mail]

Keep the subject line 'WORK FROM HOME'.

We look forward to welcoming you!!