Customer Support Temp

Sherwin-Williams; Cary (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams is seeking a temporary customer service professional in Cary, IL to manage orders and provide attentive support throughout the order lifecycle. You will liaise with internal departments to meet customer requirements and maintain service levels.

The role emphasizes accurate processing, proactive communication, and issue resolution. The ideal candidate has strong communication, ERP experience, and proficiency with Excel/Outlook, with the ability to work on-site and handle flexible

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service, order processing or related roles.
• Experience using ERP or order management systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and adapt quickly within a team.
• Proficiency with Microsoft Excel and Outlook.

Responsibilities

• Process customer orders accurately from receipt to fulfillment.
• Review orders for pricing, availability, and delivery requirements.
• Monitor order status and communicate updates to customers and internal stakeholders.
• Coordinate order modifications, cancellations, returns, and credits as needed.
• Ensure adherence to policies, procedures, and service levels.
• Investigate and resolve order-related issues to ensure a positive experience.

Skills

Customer service

Order management

ERP systems

Microsoft Excel

Microsoft Outlook

Attention to detail

Communication skills

Independent work

Problem-solving

Adaptability

Work authorization

Education

High School Diploma

Tools

ERP / Order management software

Job description

Job Description

This temporary customer service position is responsible for the timely and accurate processing of customer orders while providing exceptional customer support throughout the order lifecycle. This role serves as a key liaison between customers and internal departments to ensure customer requirements are met and operational objectives are achieved.

Responsibilities

Order Management

• Process customer orders accurately and efficiently from receipt through fulfillment.
• Review orders for completeness, pricing accuracy, product availability, and delivery requirements.
• Monitor order status and proactively communicate updates, delays, or changes to customers and internal stakeholders.
• Coordinate order modifications, cancellations, returns, and credits as needed.
• Ensure compliance with company policies, procedures, and service level expectations.
• Investigate and resolve order-related issues to ensure a positive customer experience.

Customer Support

• Serve as a primary point of contact for customer inquiries regarding orders, products, pricing, delivery status, and account information.
• Respond to customer requests in a professional, timely, and customer-focused manner.
• Utilize active listening, empathy, and problem solving to resolve customer concerns and elevate complex issues when appropriate.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

This role is not remote/ hybrid and will report to the Sherwin-Williams Manufacturing Plant located at 201 Jandus Road, Cary, IL 60013.

Qualifications

Position Requirements

Required

• High School Diploma
• Must be eighteen years of age or older
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Customer service, order management or related experience.
• Experience working with ERP or order management systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and organization.
• Must be able to work independently and adapt quickly to change within a team environment.
• Effective problem-solving and customer relationship management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook

Preferred

• Enrolled in College or pursuing College Degree

ADDITIONAL COMMENTS: Customer Support hours range from open Mon-Fri 7:30 a.m. to 4:30 p.m. Team members are expected to work flexible shifts within those hours, as business needs dictate.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.