Customer Support Technician III

0001 Applied Materials, Inc; BLOOMINGTON (MN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Bonus potential

Stock awards program

Job summary

Applied Materials, Inc. is seeking a field service professional in Bloomington, MN to perform preventive and remedial maintenance on complex systems. You will plan daily work, troubleshoot issues, validate equipment performance, and train customers on operation and maintenance.

The role includes startup activities, coordinating with customer teams, and contributing to uptime improvements. The position emphasizes hands-on maintenance in a fast-paced, safety-conscious environment with

Qualifications

• Experience with preventive and remedial maintenance in industrial settings.
• Ability to read and interpret equipment manuals and schematics.
• Strong communication and customer-facing skills.

Responsibilities

• Plan daily work schedule within assigned territory to ensure completion of preventive maintenance and remedial maintenance.
• Troubleshoot and diagnose issues; escalate to senior engineers as needed.
• Verify and document operational quality of system equipment following service.
• Perform daily, weekly, monthly, quarterly and annual maintenance on systems within agreed timeframes.
• Instruct customers in operation and maintenance of systems; provide startup and warranty support.
• Coordinate with customer management to plan and implement support plans.
• Provide technical assistance to junior Applied personnel and act as liaison with customer front line management.

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $23.00 - $31.40
Location: Bloomington, MN
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Learn more about our benefits.

Key Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment.
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
• Also performs wet cleans as required.
• Instructs customers in the operation and maintenance of systems.
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts.
• Assists in planning, communicating, and co‑ordinating support plans with customer management.
• Performs start‑up, warranty, paid service, and service contract activities.
• Performs TIER II start‑ups within established time frames.
• Assists on TIER III start‑ups.
• Provides technical assistance to less experienced Applied personnel.
• Uses training and experience to identify some process related system problems.
• Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
• Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity.
• Tracks equipment performance and plan uptime improvement.
• Has a working knowledge of Statistical Process Control.
• Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems.
• May need technical assistance in performance of daily responsibilities.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.

Business Expertise

Has a good understanding of how the team integrates with others to achieve objectives.

Leadership

May provide informal guidance and support to more junior team members.

Problem Solving

Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.

Impact

Impacts the quality of own work and its contribution to the team.

Interpersonal Skills

Uses communication skills to regularly exchange information.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
• Applied Materials is an Equal Opportunity Employer.
• Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
• In addition, Applied endeavors to make our careers site accessible to all users.
• If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.
• This contact is for accommodation requests only and cannot be used to inquire about the status of applications.