Customer Support Technician II (T2)

Applied Materials; Chandler (AZ); On-site; USD 27,552 - 37,884; Full time

Benefits offered by this job

Comprehensive benefits package

Support for personal and professional growth

Competitive salary

Job summary

A leading materials engineering company is seeking a Customer Support Technician II in Chandler, AZ. In this role, you will perform critical technical procedures like wafer measurement and preventative maintenance while adhering to safety protocols. The ideal candidate should possess strong customer service skills and the ability to solve technical problems efficiently. This full-time position offers competitive hourly pay between $20.00 and $27.50, along with benefits that support personal and professional growth.

Qualifications

• Must have good customer service skills while maintaining a professional demeanor.
• Ability to perform standard Tier I procedures including wafer measurement.
• Must be able to lift up to 35 lbs.

Responsibilities

• Perform preventative maintenance and assist senior engineers.
• Diagnose and resolve basic technical problems.
• Comply with safety procedures and demonstrate safety values.

Skills

Customer service

Analytical skills

Technical problem-solving

Tools

Diagnostic test equipment

Personal Protective Equipment

Job description

Customer Support Technician II (T2) – Applied Materials

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

• Salary: $20.00 - $27.50 per hour
• Location: Chandler, AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Has developed analytical skills and application of scientific methods to perform a variety of activities.

Business Expertise

Has good understanding of how the team integrates with others.

Leadership

Has no supervisory responsibilities.

Problem Solving

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods.

Impact

Impacts the quality of own work.

Interpersonal Skills

Uses communication skills to exchange of information.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No
• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.