Customer Support Technician I

Motorola Solutions; Texas; A distancia; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Descripción de la vacante

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution. You will troubleshoot hardware, software, OS, and networking issues across Windows and Linux environments, while ensuring high user satisfaction.

This role involves remote support, on-call rotations, and adherence to ITIL practices. The position requires ~2+ years in technical support, a High School Diploma, and the ability to obtain CJIS background clearance.

Formación

• High School Diploma or equivalent.
• Approximately 2+ years in a Technical Support role.
• Ability to obtain government background clearance.
• Legal authorization to work in the U.S. (employer sponsorship not available).
• Experience supporting CJIS-security governed environments is a plus.

Responsabilidades

• Provide first- and second-level technical support via phone, email, chat, and in-person when needed.
• Troubleshoot hardware, software, OS, and network issues for the Flex CAD solution.
• Configure and maintain end-user devices and peripherals.
• Install and support software applications and cloud services.
• Assist with network diagnostics and basic connectivity problems.
• Escalate complex issues to higher-level teams as required.
• Adhere to ITIL or other IT service management best practices.
• Maintain on-call readiness and shift flexibility.

Conocimientos

Technical support

Customer service

Windows OS

Linux OS

Remote troubleshooting

Ticketing experience

Educación

High School Diploma

2+ years in Technical Support

Herramientas

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

Descripción del empleo

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, safety and security are at the heart of everything we do. Our Flex Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments. Supporting other MSI products may also be required. This role requires an adaptable, customer-service-oriented professional who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex technical issues to higher‑level support teams or subject matter experts as necessary.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on‑call rotations.

Qualifications

• Proven hands‑on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., Experience supporting mobile devices (iOS, Android).
• Demonstrated commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (e.g., PowerShell, Python).
• Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud).
• Fluent and experienced with AI‑enhanced productivity tools.

Additional Requirements

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Salary

Target Base Salary Range: $55,000- $60,000

Location

LI-Remote

Educational and Experience Requirements

• High School Diploma
• ~2+ years of experience in Technical Support
• ~ Ability to obtain background clearance as required by government customers
• ~ Legal authorization to work in the U.Employer work permit sponsorship is not available for this position.

Travel & Relocation

Travel Requirements

Relocation

Relocation Provided

Benefits

• ~ Medical, Dental, Vision benefits
• ~10 Paid Holidays
• ~ Employee Stock Purchase Plan

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.