Customer Support Technician

Applied Materials, Inc.; Boise (ID); On-site; USD 31,684 - 43,256; Full time

Job summary

Applied Materials, Inc. in Boise, ID, is seeking a dedicated team member to assist in daily work schedules, ensuring quality and operational efficiency of systems. This role involves maintenance tasks, troubleshooting, and supporting clients to ensure satisfaction.

Candidates should possess strong analytical skills and be able to work in physically demanding conditions while utilizing hand and power tools. The job requires good communication abilities and provides opportunities for professional growth within the company.

Qualifications

• Proficiency in analytical processes and procedures.
• Ability to assist and provide support to less experienced personnel.
• Ability to work in physically demanding conditions.

Responsibilities

• Assist in planning daily work schedules for preventive maintenance.
• Troubleshoot process variations with assistance from senior engineers.
• Perform daily, weekly, and annual maintenance on systems.

Skills

Analytical proficiency

Technical assistance skills

Strong communication skills

Statistical Process Control knowledge

Tools

Hand and power tools

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $23.00 - $31.40

Location: Boise, ID

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of preventive maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment.
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
• Also performs wet cleans as required.
• Instructs customers in the operation and maintenance of systems.
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Performs start‑up, warranty, paid service, and service contract activities.
• Performs TIER II start‑ups within established time frames.
• Assists on TIER III start‑ups.
• Provides technical assistance to less experienced Applied personnel.
• Uses training and experience to identify some process‑related system problems.
• Serves as the company liaison with the customer's front line management on administrative and technical matters for assigned projects.
• Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity.
• Tracks equipment performance and plans uptime improvement.
• Has a working knowledge of Statistical Process Control.
• Utilizes Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems.
• May need technical assistance in performance of daily responsibilities.

Other Requirements

• This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35lbs.
• Ability to distinguish between colors and to work in an environment with noise that may be difficult for some individuals with sensitivity to noise.
• Use of hand and power tools.
• Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.

Business Expertise

Has a good understanding of how the team integrates with others to achieve objectives.

Leadership

May provide informal guidance and support to more junior team members.

Problem Solving

Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.

Impact

Impacts the quality of own work and its contribution to the team.

Interpersonal Skills

Uses communication skills to regularly exchange information.

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 20% of the time

Relocation Eligible

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. We have seen a recent rise in recruitment scams and want to share some info to help you protect yourself during your job search with Applied Materials. Learn More