Customer Support Supervisor

OPENLANE, Inc.; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

OPENLANE, Inc. is seeking a full-time remote Customer Support Supervisor to lead a dedicated team handling inquiries and issues, delivering a world-class service experience.

You will set KPIs, drive accountability, and collaborate with other departments to resolve escalations and enhance customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years of customer service/contact center experience.
• 1+ year of leadership experience in a customer support environment.

Responsibilities

• Lead a team responsible for responding to customer inquiries and resolving customer issues
• Establish and manage key performance indicators (KPIs) for the team, ensuring accountability for meeting department goals
• Partner across various departments to resolve escalated customer issues and enhance the customer experience

Skills

Customer service

Leadership

Team management

Education

Bachelor's degree

Job description

Seeking a full-time remote Customer Support Supervisor, the ideal candidate will lead a dedicated team in managing customer inquiries and resolving issues while driving a world-class service experience.

Key responsibilities:

• Lead a team responsible for responding to customer inquiries and resolving customer issues
• Establish and manage key performance indicators (KPIs) for the team, ensuring accountability for meeting department goals
• Partner across various departments to resolve escalated customer issues and enhance the customer experience

Required qualifications:

• Bachelor's degree or equivalent work experience required
• 5+ years of customer service/contact center experience
• 1+ year of leadership experience in a customer support environment