Customer Support Specialist II | Sun – Thurs 6AM - 2:30PM

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Career development

Free HIP PPO medical plan next year

High employer contribution retirement"

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Customer Support Specialist II to deliver responsive service by phone, voicemail, and email, collaborating with the Customer Care Center team. You will resolve provider and sales questions and support initiatives to strengthen the patient and provider experience.

Your role demands 3+ years in customer service, excellent communication, and the ability to work across teams, with a dedication to accuracy and process improvement.

Qualifications

• Minimum 3 years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Proficient with computer and telephone in a customer-support setting.

Responsibilities

• Handle inbound/outbound contacts via phone, voicemail, and email from providers, sales teams, and internal customers.
• Investigate and resolve service issues, questions, and complaints; escalate high-priority problems when needed.
• Keep knowledge of sales policies, territory assignments, and initiatives up to date; document new procedures.
• Deliver professional service while meeting attendance and training requirements.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

High School Diploma or GED

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to :

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit—an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position supports Healthcare providers & patients within the Customer Care Center.

As a Customer Support Specialist II, you'll provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You'll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

What You'll Work On

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and elevate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Required Qualifications

• High School Diploma or General Education Degree (GED).
• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills with the ability to work effectively across teams and adapt to changing priorities.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience working in an inbound/outbound contact center within the healthcare industry.
• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

The base pay for this position is $17.00 – $34.00 per hour. In specific locations, the pay range may vary from the range posted.