Customer Support Specialist

Kids for the Future; Vinita (OK); On-site; USD 22,000 - 29,000; Full time

Job summary

Kids for the Future in Vinita, OK is seeking a full-time receptionist/clerical staff to deliver a welcoming client experience, assist with medication pickup, schedule appointments, and handle insurance paperwork in a fast-paced outpatient setting.

You will maintain patient charts in the EHR, support clinical staff, and coordinate with DMH and Crisis services while ensuring confidentiality and accurate documentation.

Qualifications

• Requires a High School Diploma or equivalent and at least two (2) years experience in a receptionist/clerical position.
• Must perform data entry and be proficient with Windows and Microsoft Applications.
• Ability to multitask, prioritize and work independently.

Responsibilities

• Ensure a positive client and guest experience for every individual entering the facility.
• Assist clients with medication pickup, scheduling appointments, and processing insurance documents.
• Help with opening and closing duties of the facility.
• Obtain DMH Member ID and DMH eligibility as applicable.
• Create and edit client charts or episodes in the EHR system.
• Document client communications in the EHR.
• Support connection to clinicians via iPad and maintain a confidential service setting.
• Assist with crisis connections for walk-ins and call-ins as appropriate.
• Scan required documents into the EHR system.
• Help locate clinical staff for screenings or crisis walk-ins.
• Collect and process deductible and co-payments from individuals served.
• Process incoming/outgoing mail and faxes.
• Maintain medication inventory and ensure protocol compliance.
• Process proof of insurance information for DMH consumers.
• Complete Patient Assistance Program applications and forward to the pharmacy.
• Forward medical records requests to the Medical Records Office with ROIs completed.

Education

High School Diploma or equivalent

Job description

• Location 405 East Excelsior Avenue,Vinita, OK, 74301,United States
• Base Pay $18.50 / Hour
• Job Category Outpatient, Support
• Employee Type FT Non-Exempt

Description

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for ensuring a positive client and guest experience for each individual who enters our facility.
• Maintain general knowledge of daily business operations, able to perform all client facing duties, to include assisting clients with medication pickup, scheduling appointments, collecting and processing ECHO financials and appropriate insurance documents, etc.
• Assist with facility opening and closing duties.
• Obtains DMH Member ID and DMH eligibility for individual as applicable.
• Responsible for creating and editing client charts or episodes in EHR, as applicable.
• Initiating Client Data Core (CDC), as applicable.
• Documenting client communication in EHR, as appropriate.
• Assist client with connection to clinician via iPad and providing a confidential setting for services.
• Assisting with connection to Crisis for walk-ins and call-ins, as appropriate.
• Scanning all required documents appropriately into EHR.
• Assists with finding clinical staff to complete screenings or crisis walk ins.
• Collect and process deductible and co-payments from individuals served.
• Assist with processing incoming and outgoing mail and faxes.
• Responsible for maintaining medication inventory and ensuring compliance with medication protocol.
• Processes proof of insurance information for DMH consumers.
• Complete Patient Assistance Program applications and send to the pharmacy in a timely manner.
• Forwards medical records request in a timely manner to Medical Records Office, ensuring ROIs are completed entirely and accurately.
• Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
• Participates in staff meetings as needed.
• Must be willing and able to perform all job-related travel normally associated with this position.
• Regular and predictable attendance is an essential job requirement.
• Must meet satisfactory expectations at any scheduled job performance evaluation.
• Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent communication skills including active listening, including the ability to communicate effectively in person, in writing and over the phone.

Knowledge of, or ability to learn area of customer service specializations.

Service-oriented and able to resolve customer needs quickly.

Proficient computer skills and ability to learn how to use applicable software quickly.

Displays the ability to work in a collaborative and team-oriented environment.

Exhibits self-motivation, the ability to multitask and pay close attention to details.

An expectation of core competencies in relation to individuals with co-occurring disorders.

EDUCATION AND EXPERIENCE:

Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing and possess the ability to work independently.