Customer Support Specialist

Connecteam; United States; Hybrid; USD 56,000 - 64,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Job summary

Connecteam is seeking an ambitious, detail-oriented problem solver to join our Customer Support team. You will onboard and master Connecteam’s support foundations, then solve real customer problems in a fast-paced, high-volume environment.

We value quick learners who notice details, enjoy challenges, and are dedicated to continuous improvement. Growth may lead to taking ownership of a product or domain and collaborating with Product and R&D.

Qualifications

• Excellent verbal and written communication in English and Hebrew.
• Strong learning ability to master a complex product.
• Service-oriented with strong customer-facing skills.
• Strong problem-solving and persistence to resolve issues.
• High attention to detail and commitment to quality.
• Proactive, hands-on attitude and strong work ethic.
• Ambition to grow, take ownership, and increase responsibility.

Responsibilities

• Provide fast, high-quality support via live chat, email, and occasional Zoom calls.
• Learn Connecteam’s product in depth and guide customers to fit their business needs.
• Investigate issues systematically and own them through resolution.
• Handle a high volume of conversations with accuracy, empathy, and quality.
• Educate customers on best practices and optimal product use.
• Identify recurring friction and opportunities to improve adoption.
• Collaborate with Product, R&D and teams to address complex issues.
• Improve documentation, training materials, and processes around updates.
• Leverage data, AI, and tools to improve team efficiency.
• As you grow, take ownership of a product or domain.

Skills

English & Hebrew

Strong communication

Problem solving

Attention to detail

Learns quickly

Team player

Customer focus

Ownership mindset

Adaptability

Proactive attitude

Job description

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role

We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.

This is an opportunity to build deep product expertise and develop your career in one of Israel’s most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support at Connecteam. You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.

This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.

Over time, strong performers may take ownership of a product or operational domain, deepen the team’s knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.

Key Responsibilities

• Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
• Learn Connecteam’s product in depth and guide customers according to their business needs
• Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
• Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
• Educate customers on best practices and help them use Connecteam more effectively
• Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use of Connecteam
• Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
• Strengthen the team’s knowledge by improving documentation, training materials, processes, and communication around product updates
• Use data, technology, AI, and other tools to investigate problems and improve how the team works
• As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team

The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.

Experience & Skills

• Excellent verbal and written communication skills in English and Hebrew
• Strong learning ability and the capacity to master a complex product
• A service-oriented approach with strong customer-facing skills
• Strong problem-solving skills and the persistence to investigate difficult issues
• High attention to detail and a commitment to quality
• A proactive, hands-on attitude and a strong work ethic
• Professional ambition and a desire to become excellent, take ownership, and increase responsibility over time
• Structured and logical thinking, with the ability to distinguish facts from assumptions
• Curiosity about technology, systems, data, and AI, and the ability to learn and use new tools independently.
• Openness to direct feedback and continuous improvement
• The ability to perform effectively in a fast-paced, high-volume environment
• A collaborative attitude and the ability to work well as part of a team

Previous Support or technical experience is an advantage, but it is not required. We care more about your ability to learn, solve problems, work hard, and grow into responsibility.

• #LI-Hybrid

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

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