Customer Support Specialist

Webxloo Llc; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Webxloo Llc seeks an experienced Customer Support Specialist to assist users across AI-driven products. Clear English communication and problem-solving are essential.

Responsibilities include learning about offerings, answering questions, guiding customers, and following up to ensure satisfaction and retention across multiple time zones.

Qualifications

• Fluent in English (reading, writing, speaking).
• Proficient in MS Office and Google Workspace.
• AI certification (Claude or equivalent) required.
• Strong IT/software background.
• Experience in remote support and handling global clients recommended.

Responsibilities

• Answer questions and provide product/service information.
• Follow up with prospects via email/voicemail.
• Resolve complaints to ensure customer retention.
• Handle inbound/outbound calls professionally.
• Provide troubleshooting for orders and account issues.

Skills

English fluency

MS Office

Google Workspace

AI Certification (Claude)

IT background

Remote support

Communication skills

Phone etiquette

English comprehension/writing

Education

Bachelor’s Degree

Higher Masters accreditation in Engineering

Anthropic Claude AI Certification

Tools

Claude OPUS 4.7 tools

Job description

We are looking for an experienced Customer Support Specialist.

This role is responsible for providing support and guidance to users and customers across AI-driven products and services.

and speak clearly and confidently.FLUENCY in English is a MUST.

RESPONSIBILITIES

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.

EXPERIENCE AND SKILLS NEEDED

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE;
• MUST be AI – AGI – GAI competent & certified.;
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.;
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.;
• Flexible hours to support clients in the time zone regions of North American, Europe and Asia.;
• Critical thinker with excellent follow up, escalation skills to deliver results.;
• Professional phone etiquette, with listening & communication skills.;
• Candidates must have AI certification from Anthropic (Claude) or equivalent accreditation institutions, demonstrating practical experience in developing with COWORK, AGENTS, SKILLS, LLM, workflows, automations, or other AI solutions. Link for the required coursesor equivalent.

Equipment requirements

• high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements

• Bachelor’s Degree from a recognized University.;
• Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.;
• Higher consideration would be granted to individuals that have completed AI certification, particularly those with experience in Claude OPUS 4.7 and its related tools and ecosystem!;

Candidates must have worked with and clear understanding utilizing the Anthropic Claude Co-Working workspace and tools.

Job Features

Job CategoryHOT VacanciesCareer LevelMid Career (2+ years of experience)Desired EducationDiplomaSkills/keywords-