Customer Support Specialist

Remote Talent Cloud; San Diego (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A remote support company is seeking a Customer Support Specialist to provide excellent support to clients' customers. You will respond to inquiries through various channels and troubleshoot issues. The role requires fluent English, a reliable internet connection, and a passion for helping others. This position is fully remote, with full-time or part-time options available, offering competitive hourly pay.

Benefits

Fully remote work

Flexible full-time or part-time hours

Competitive hourly pay from $20 / hr

Qualifications

• Fluent in speaking, writing, and reading the English language.
• Positive, professional attitude and passion for helping others.
• Ability to work independently in a distraction-free home office.

Responsibilities

• Responding to customer inquiries via phone, email, and/or chat.
• Providing fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find optimal solutions.

Job description

Job Description

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top‑notch support. Your main responsibilities will include :

• Responding to customer inquiries via phone, email, and / or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up-to-date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We’re looking for highly motivated individuals with a customer‑first attitude and the ability to work independently. The ideal candidate will have :

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction‑free home office
• Previous customer support experience is a plus, but not required

Benefits

• Fully remote: work from anywhere within the United States
• Full‑time and part‑time available
• Competitive hourly pay from $20 / hr