Customer Support Specialist

Materion Brush; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Materion is seeking a customer-focused liaison to manage the quoting lifecycle and serve as a primary contact for house accounts. You will gather information from Product Management, Supply Chain, Engineering and Legal to ensure accurate quotes and timely deliveries.

The role requires strong attention to detail, Excel and Office suite proficiency, and the ability to clearly communicate technical and commercial details with internal teams and customers.

Qualifications

• Associate or higher in business/technical field, with 2 years of experience or a 4-year degree in lieu of experience.
• Minimum of 3 years related experience including customer service preferred.
• Technical background preferred; willingness to learn in a manufacturing environment.
• Able to work independently and collaboratively with others.

Responsibilities

• Act as liaison between customers, outside sales, product management, engineering, quality and manufacturing.
• Develop rapport with external and internal customers.
• Assemble detailed information for quotes from Product Management, Supply Chain, T&I, Engineering, and Legal.
• Check customer addresses, instructions, and shipping methods; apply correct terms.
• Prepare quotes using company systems and disseminate information.

Skills

Attention to detail

Communication

Self-starter

Independent & collaborative

Organizational skills

Education

Associate degree in business or technical field

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

Job description

At Materion, everyone is included, respected and offered opportunity to grow. Join us!

Responsibilities

• Act as liaison between Materion customers, outside sales, product management, engineering, quality and manufacturing. Develop good rapport with external and internal customers.
• Manage the quoting lifecycle by assembling detailed information from the respected parties, such as Product Management, Supply Chain, T&I, Engineering, and Legal. Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.
• Utilize Materion business systems in the preparation of quotes and dissemination of information pertinent to our business. Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.
• Ensure all customer inquiries include required technical and commercial details.
• Confirm customer purchase orders are accurate by identifying discrepancies, such as terms, specifications, pricing, volume, special instructions and commercial conditions are validated and correctly captured.
• Provide proactive updates regarding delivery schedules, delays, changes, and execution risks to applicable parties to maintain accurate promise dates.
• Deliver exceptional customer service by answering technical questions on products, expedite orders, and manage credit problems and customer complaints. Prepare change order forms. Inform customers of late orders.
• Provide backup assistance for outside Sales staff and other areas as needed.
• Keep the Company informed on competitive products, promotional matter, sales techniques, pricing, and market policies.
• Follow up on open customer issues until full resolution.
• Drive continuous improvement by analyzing monthly KPI trends and identifying opportunities to enhance service levels, efficiency, and process consistency.
• Highlight recurring issues, propose actionable improvements, and provide data-driven insights to management that support operational excellence and customer experience enhancement.
• Serve as the primary Customer Support contact for assigned house accounts.

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Requirements

• Associate degree in business or in a technical field with 2 years of experience, bachelor's degree, or 4 years' experience in lieu of degree.
• Minimum of 3 years of related experience including customer service preferred.
• Technical background preferred.
• Willingness to learn and drive to meet results. Self-starter and ability to work independently and collaboratively with others.
• Demonstrated strong attention to detail and organizational skills.
• Working experience with Microsoft Excel, Word, Power Point and Teams.
• Demonstrated ability to communicate clearly, professionally, and effectively, both written and verbally.

Export Compliance

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).

The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion's determination that it will be able to obtain an export license in a time frame consistent with Materion's business requirements.

Equal Employment Opportunity

Materion Corporation and its subsidiaries (the "Company") is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify i