Customer Support Specialist

GamblingCareers.com; DeWitt (MI); Hybrid; USD 2,479,680 - 7,075,353; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Paid time off

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries by phone, chat, and email, troubleshoot issues, and communicate marketing offers to VIP customers.

This role requires reliable internet, ability to travel to the office for 50% of shifts, and a fast-paced, confidentiality-minded environment. Excellent written and verbal communication, strong technical proficiency, and independent initiative

Qualifications

• 0–2 years of inbound/support call center experience preferred.
• At least 21 years old with a high school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service standards.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLA for chats and phone call inquiries in under 45 seconds.

Skills

Call center experience

Communication skills

Technical troubleshooting

Typing 90 wpm

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Windows

Typing speed 90 wpm

Job description

Aristocrat Interactive is looking for a full‑time Customer Service Agent to join our top‑tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!

What You’ll Do

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real‑time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLA for chats and phone call inquiries in under 45 seconds.

What We’re Looking For

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a high school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera‑ready while working.
• Advanced knowledge of computers and Windows Office programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast‑paced, dynamic environment while maintaining high customer service standards.
• Organized with excellent time‑management skills.
• Previous technical support experience is an asset.

Travel Expectations

None

Pay Range

$18.00 – $24.70 per hour. Our goal is to pay a market‑competitive salary focusing near the median of our pay ranges. Final offers will be based on experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. More details are available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‑time basis without the need for current or future visa sponsorship.