Customer Support Representative (In-Person)

The Challenge Printing Company; Clifton (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading printing company is seeking a bilingual Customer Support Representative to assist English- and Spanish-speaking customers. This full-time position involves networking with departments, handling client relationships, and requires excellent communication skills. Candidates must be local to Sanford, NC or Clifton, NJ and possess a college degree. Customer support experience in business-to-business settings is preferred.

Qualifications

• Candidates must be within commuting distance from Sanford, NC or Clifton, NJ.
• Customer support experience in business-to-business settings preferred.
• Some travel time required, both local and air travel.

Responsibilities

• Network with various departments to promote service-oriented approach.
• Act as conduit of communication between us and clients.
• Handle transactional aspects of client relationships.

Skills

Interpersonal skills

Communication skills

Presentation skills

Bilingual (Spanish and English)

Proficient in Microsoft Office

Education

College degree

Tools

Salesforce

Job description

Overview

Customer Support Representative (In-Person). The bilingual customer service representative provides customer service assistance to English- and Spanish-speaking customers and reports to the customer service manager.

Responsibilities

• Networking with the various departments at client sites to promote a customer-driven, service-oriented approach of doing business
• Acting as the conduit of communication between us and a client, ensuring that technical, quality and operations teams address client needs competently and timely
• Handling all transactional aspects of each client relationship, including normal incoming orders and emergencies such as new product launches
• Working closely with the sales team to coordinate business development efforts by alerting sales representatives about opportunities and potential pitfalls in transactions
• Monitoring incoming business volume to ensure that volume expectations are met
• Ensuring that operations, quality and technical teams have the proper specifications to produce every client order
• Providing customer service assistance to English- and Spanish-speaking customers (bilingual role)

Requirements

• Locations: Sanford, NC and Clifton, NJ; candidates must be within commuting distance from one of these locations
• Some travel time required, both local and air travel
• Excellent interpersonal, communication and presentation skills; proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce familiarity is a plus
• Customer support experience in business-to-business settings and a college degree is strongly preferred
• Bilingual – Spanish and English

Details

• Job Type: Full-time
• Industries: Pharmaceutical Manufacturing
• Seniority level: Entry level
• Job function: Other

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