Customer Support Representative II

LanceSoft Inc; Remote; USD 60,000 - 80,000; Full time

Job summary

A growing service provider in Brooklyn is looking for a Customer Support Representative-II. This role requires excellent verbal communication and attention to detail while working primarily from home during EST hours. The ideal candidate will adapt to changing circumstances and support quality management in Corporate and Catering programs. Bilingual candidates and those familiar with Slack are preferred. A commitment to weekend availability is essential, and this position is expected to last over 4 months.

Qualifications

• Must have excellent verbal communication skills.
• Attention to detail is critical.
• Ability to adapt to changing contexts is essential.

Responsibilities

• Support hourly and daily quality management across Corporate and Catering programs.
• Execute standard operating procedures and interact with customers regularly.
• Detect fulfillment challenges before they impact operations.
• Contribute to new pilot initiatives.

Skills

excellent verbal communication

attention to detail

ability to adapt to changing contexts

last-hour logistics or delivery customer service experience

Tools

Slack

Job description

Description

Job title: Customer Support Representative-II

Payrate: $22- $24/hr. on W2 (All Inclusive)

Remote: (RE, USA, CT, NYC METRO)

Schedule: Would prefer someone to work Wed - Sun, 40 hours a week (weekend availability is 100% required). EST hours/time zone

Duration: 4+ Months

Responsibilities

• You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client.
• You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
• Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
• You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Preferred Qualifications

• excellent verbal communication
• attention to detail
• ability to adapt to changing contexts
• last-hour logistics or delivery customer service experience

Nice to have

• experience with Slack
• bilingual in Spanish