Customer Support Representative - Decatur, IL

ADM; Decatur (IL); On-site; USD 36,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Adoption assistance

Tuition assistance

Training & development

Job summary

ADM Carbohydrate Solutions is seeking a full-time customer support specialist to provide world-class service for shipments to our customers. As the first line of communication, you will uphold ADM's reputation by delivering responsive, solution-driven support and collaborating with Sales, Operations, and other departments.

You will manage orders, inquiries, and issues within 24-48 hours, maintain accurate electronic files, and contribute to process improvements.

Qualifications

• Bachelor’s degree or relevant customer support experience preferred.
• Strong written and verbal communication and multitasking abilities.
• Experience with internal systems for contracts, orders, inventory, and AR is preferred.

Responsibilities

• Provide world-class customer support for shipments and inquiries.
• Process orders, inquiries, and complaints within 24–48 hours.
• Maintain electronic customer files and collaborate with Sales, Operations and others.
• Assist accounts receivable efforts and review delivery/invoicing reports.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Excel

Word

Outlook

Education

Bachelor’s degree or relevant experience

Tools

Contract system

Order system

Inventory system

Accounts receivable system

Job description

ADM Carbohydrate Solutions

This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills and Qualifications

• A service-oriented focus on both internal and external customers
• Strong written and verbal communication skills
• Ability to collaborate in a team-oriented environment
• A positive customer centric disposition
• Proficiency in Microsoft Excel, Word and Outlook
• The ability to learn web-based and other computer applications as needed
• Excellent keyboarding skills
• Bachelor’s degree or previous Customer Support experience is preferred
• Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
• Decision-making abilities
• Multitasking
• The ability to adapt to adapt to a constantly changing environment
• Attention to detail
• Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM requires the successful completion of a background check.

REF:112504BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$35,900.00 - $67,500.00

Benefits And Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional Benefits Include

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

112504BR