Customer Support Representative

Cambium Learning Group; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to K-12 education as a Customer Support Representative. In this dynamic role, you'll provide essential technical support and resources to ensure customer success with our innovative products. Your passion for education and commitment to exceptional service will help foster a positive experience for teachers and administrators alike. With opportunities for continuous learning and collaboration with internal teams, this position promises to be both rewarding and impactful. If you're eager to make a difference in the education sector, we invite you to apply and become part of our dedicated family.

Qualifications

• Experience in customer service or technical support through multiple channels.
• Ability and desire to learn new software features and details.

Responsibilities

• Provide technical support to customers via phone, chat, and email.
• Educate users on how to use products and troubleshoot issues.

Skills

Customer Service Experience

Technical Support

Excellent Communication Skills

Bilingual (Spanish/English)

Tools

CRM Systems

SaaS Applications

Web Browsers

Job description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join our team. If you have searched our current openings and haven't found a suitable position, we'd still love to hear from you! Please review the information below and fill out an application. Once a position matching your skills becomes available, we will contact you. We look forward to learning more about your interests!

Job Overview:

Our Customer Support Representatives provide ongoing support and resources to ensure customer success with our products and services. The ideal candidate is passionate about our mission in the K-12 education industry and committed to delivering the highest level of customer satisfaction. If you're interested in joining our family of companies at Cambium Learning Group in Customer Support, please read more below and submit your resume!

Location:

USA, Remote

Job Responsibilities:

1. Provide technical support to customers via phone, chat, email, and other channels.
2. Educate teachers and administrators on how to use our products.
3. Create and update customer inquiry cases in CRM systems.
4. Troubleshoot application and access issues for customers as needed.
5. Explain reports and usage within programs to customers.
6. Report defects and feature requests to the development team.
7. Continuously improve technical knowledge and service skills.
8. Enhance company knowledge of products and services.
9. Collaborate with internal teams to ensure a great customer experience, including tracking and reporting technical issues.
10. Contribute to customer success by increasing their understanding of products.

What We Are Often Looking For:

1. Experience in customer service or technical support through multiple communication channels (phone, email, chat).
2. Experience supporting SaaS, web browsers, networking principles, application support, and hardware devices such as phones, tablets, laptops, and desktops.
3. Ability and desire to learn new software features and details.
4. Excellent communication skills.
5. Bilingual (Spanish/English) is a plus.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates diverse backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.