Customer Support Representative

Clarke Power Services, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401K with company contribution

Health insurance starts first day

Paid holidays & vacation

Employee perks program

Job summary

Clarke Power Services in Cincinnati, OH seeks an experienced Customer Service Representative / Service Writer to support customers, drivers, fleet managers and technicians. Great communication, organization, and ability to prepare estimates and invoices are essential. Flexible shifts and industry experience are valued; CDL beneficial for higher pay.

We offer a competitive wage, benefits package, and potential for growth within a long-standing company in the heavy-duty vehicle repair sector.

Qualifications

• 3+ years of industry experience preferred
• Valid driver's license with good driving record
• CDL is preferred (+$1.00/hr)
• OE Training/ASE certs are a plus

Responsibilities

• Experience/knowledge of the diesel/automotive/transportation industry
• Develop strong customer relationships
• Communicate with customers, drivers, fleet managers and technicians
• Prepare estimates and invoices with accuracy
• Work independently or in a team with leadership and customer service focus

Skills

Industry knowledge

Verbal communication

Written communication

Customer relationships

Multitasking

Leadership

Organized

Job description

Customer Service Representative

Up to $2,000 Hiring Bonus! (based on experience)

Bonus of $1/hr if you possess valid CDL

Flexible Shifts Available!

Description

Clarke Power Services, an industry leader and OE provider for over 60 years in the heavy-duty vehicle repair business, has a position available for Experienced Service Writer / Customer Support Representative in the Cincinnati area. Clarke Power offers competitive wages and a comprehensive benefit package. If you have industry experience and are looking for a long-term employer that you can grow with, we would like to talk to you.

Key Responsibilities

• Must possess experience/knowledge of the diesel/automotive/transportation industry.
• Position requires excellent verbal and written communication skills.
• Must be able to develop strong customer relationships
• Requires the ability to effectively communicate with customers, drivers, fleet managers, and technicians.
• Must be detail orientated with estimate and invoice preparation.
• Must be able to work independently as well as within a group setting; must possess strong leadership skills; and be customer service focused.
• Must be organized, dependable, professional, and be able to multitask in a fast-paced environment.

Certifications, Licenses, Registration

• 3+ years of industry experience preferred
• Valid Driver's License with good driving record
• CDL is preferred (+$1.00/hr hourly rate offered)
• OE Training/ASE Certs a plus

Physical and Safety Requirements

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
• The associate must be able to read and write reports.
• Adhere to Health and Safety rules, regulations, policies, procedures, and prescribed instructions

Why Should You Apply?

Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• Company provided 5% 401K contribution regardless of your individual participation level.
• Company provided Annual Health Savings Account deposit (up to $3200 based on individual insurance selection – this is up to a $1.54 per hour benefit)
• Nine paid holidays; up to 32 hours of Personal Holidays annually; up to 2 weeks of vacation upon hiring
• Company paid short term disability and life insurance
• Facility productivity bonus paid monthly.
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

Clarke Power is an Equal Opportunity employer