Customer Support / Operations Representative 1

Sodexo; City of Lockport, Northern (NY, KY); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) Plan with Matching

Paid Time Off

Career growth opportunities

Tuition reimbursement

Job summary

Sodexo is seeking a Customer Support Operations Representative to assist employees, visitors, and campus operations, ensuring service standards are high and workplaces run smoothly. The role partners with Facilities and Workplace teams to deliver excellent service and discreet, professional support.

The position involves daily building tours, handling inquiries, and coordinating with teams to keep operations efficient while maintaining a visible, professional presence across the campus.

Qualifications

• Bachelor's degree or equivalent experience.
• 0-3 years of related experience.
• Strong written and verbal communication skills.
• General PC hardware and peripherals knowledge.

Responsibilities

• Deliver exceptional customer service and professional presence on campus.
• Screen and manage communications and inquiries via phone, email, and in-person.
• Track work orders and support events and campus communications.
• Gather employee feedback and support administrative tasks with discretion.

Skills

Customer service

Communication skills

Problem solving

Analytical thinking

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Windows

Internet

Data analysis tools

Job description

The Customer Support Operations Representative supports employees, visitors, and workplace operations by ensuring spaces are workday-ready and service standards remain high. This customer-facing role partners with Facilities and Workplace teams.

You'll deliver exceptional customer service, conduct daily building tours, track work orders, support events and communications, gather employee feedback, and maintain a visible, professional presence across campus while responding to evolving needs.

About the job

Step into a role where organization, discretion, and precision fuel the success of high-impact teams and leaders. You'll be the trusted go-to for operational support—ensuring seamless communication, efficient scheduling, and polished execution of critical administrative functions.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range:

$25.83 - $33.42

What’s in it for you

• Serve as a primary point of contact by screening and managing telephone calls, visitors, and communications effectively.
• Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues.
• Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services
• Consults with or transfers more difficult issues to the Rep II or management.
• Communicate maintaining professionalism and confidentiality across all interactions.

What you’ll bring

• General working knowledge of PC hardware and peripherals
• Windows and Internet knowledge
• Demonstrated problem solving skills
• Strong written and verbal communication skills
• Ability to use PC data analysis and communication tools
• Capable of working under general direction – sometimes under stressful situations
• Ability to work independently or as part of a team
• Strong analytical and organizational skills

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Management Experience: 0-3 years
• Related Experience: 0-3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.