Customer Support Manager Tax REMOTE (Seasonal)

JDA TSG; San Jose (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

A dynamic tax services company is seeking a Customer Support Manager for a remote seasonal role. This position involves leading a team of customer support professionals, providing mentorship, and ensuring the attainment of performance goals. The role offers competitive pay starting at $38 per hour with incentives. Candidates should have experience in leading remote teams and a strong focus on enhancing customer experiences.

Benefits

401K with match

Equipment provided (laptop)

Flexible working hours

Opportunities for growth

Qualifications

• 2+ years in a remote supervisory role leading teams of 15+ customer support professionals.
• Strong technical skills and ability to navigate various software.
• Dedicated workspace with hard-wired Ethernet connection.

Responsibilities

• Provide leadership via video, phone, and chat.
• Monitor team performance and provide mentoring.
• Implement training for policy updates.
• Analyze team performance data.
• Identify and address customer-facing issues.
• Document team-related activities.

Skills

Customer support passion

Supervisory experience

Technical skills

Team leadership

Tools

Professional tax software

Microsoft 365

Slack

Timekeeping solutions

Job description

Overview

Join to apply for the Customer Support Manager Tax REMOTE (Seasonal) role at JDA TSG.

Role: Team Manager | Contact Center Operations (Seasonal) — Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses

Opportunity Highlights

• Wide range of shifts, including evenings and weekends.


• 100% Remote work in the U.S.


• Growth potential


• Starting at $38/hour + incentives


• Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A Dedicated Hardwired Ethernet Connection Is Required.

Candidates with Contact Center experience leading remote teams and driving attainment of SLAs and KPIs are strongly preferred.

JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience.

On a Typical Day, You Will

• Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.


• Monitor and evaluate the team to identify coaching needs and provide mentoring.


• Implement policy updates through training and change-control processes.


• Identify areas for process improvement at the individual and team level.


• Analyze daily/weekly/monthly team performance data and deliver performance feedback.


• Assess, adopt, and update strategies to empower the team to meet SLAs and KPIs, including timecard management, shift adherence, tool usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, and connectivity/troubleshooting.


• Identify and address issues within leadership channels, customer-facing issues, and escalations, ensuring friendly and prompt resolution.


• Escalate customer callbacks as needed.


• Document and maintain accurate records of team-related activities.


• Ensure onboarding and training milestones are met.

What You Bring To The Role

• A passion for customer support and improving the customer experience.


• 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.


• Strong technical skills and the ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, and Timekeeping solutions.


• A dedicated workspace with a hard-wired Ethernet connection and a personal computer for administrative responsibilities.

What We Provide

• Seasonal/flexible morning through evening hours. We staff mornings, midday, and evenings, 7 days per week, from the comfort of your home office.


• W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.


• Work from early November through the end of April 2026, averaging 40+ hours per week.


• Comprehensive training and support from our management team dedicated to helping you excel in this role.


• Equipment including a laptop for the duration of employment. You must also have access to a personal computer.


• Opportunity for employment growth within JDA TSG.

We need folks who can work the entire season (through the end of April). Can you commit?

APPLY NOW!

About JDA TSG

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.