Customer Support Lead — Consumer Hardware + Software

TechTree; San Francisco (CA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Direct founder access

Job summary

TechTree in San Francisco, CA is looking for a Customer Support Lead to own the support function and help grow our community. This on-site role will shape processes, tools, and the experience for a rapidly expanding hardware + software brand.

You will manage the AI support agent, knowledgebase, automation, and the full helpdesk stack, while building a thriving fan base through ambassadors and referrals. Direct founder access and competitive compensation are offered.

Qualifications

• Shipped support automation with measurable results.
• Led a consumer hardware/software support team (5+ people).
• Technically fluent and energized by community, calm under spikes.

Responsibilities

• Own the AI support agent, knowledgebase, and automation workflows
• Run the support stack end to end: helpdesk, integrations, routing, reporting
• Build a community and social presence from ambassadors, power users, and referrals

Skills

Support automation

Team leadership

Technical fluent

Community oriented

Job description

Customer Support Lead — own support and build our community from here. San Francisco, CA (on-site).

Our client is a fast-growing consumer hardware + software company with 100k+ happy owners of its product.

You’ll take support as it stands — team, tooling, metrics, and an AI agent already handling routine volume — and make it yours, while turning an engaged fanbase into a real community.

What You’ll Do

• Own the AI support agent, knowledgebase, and automation workflows
• Run the support stack end to end: helpdesk, integrations, routing, reporting
• Build a community and social presence from ambassadors, power users, and referrals

What We’re Looking For

• You've shipped support automation and can point to the numbers moving
• You've run a support team (5+ people) at a consumer company — hardware + software ideally
• Technically fluent, energized by community, calm under spikes

Direct founder access. Competitive compensation ($100K–$180K).