Customer Support - English Cantonese

invisible-technologies; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Bilingual Customer Support Operator at a leading tech company. You will provide essential support to customers and drivers, ensuring quality service through effective communication. Fluency in Cantonese and English is a must, along with a goal-oriented approach. This role offers steady work, potential for advancement, and the opportunity to grow within the company.

Qualifications

• Ability to work independently and in a team.
• Good grammar.
• Knowledge of the restaurant industry is a plus.

Responsibilities

• Handle inbound calls to resolve queries and issues promptly and professionally.
• Record notes and vital information from customer and driver interactions.

Skills

Fluency in spoken and written English

Fluency in spoken and written Cantonese

Strong attention to detail

Goal-oriented

Job description

Cantonese Start a career in tech: Join the team supporting the latest cutting-edge AI language models.

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, avatar-maker, or a tool to unlock your screen. AI can also help with medical diagnoses, scientific research, and complex calculations.

However, algorithms are only as good as the data and rules they are trained on. Our team helps model these behaviors.

The Role

As a Bilingual Customer Support Operator at Invisible, you will play a crucial role in our client’s success by providing support to customers and drivers via live calls. You will work closely with our client on their call processes while delivering outstanding customer service.

System Requirements

• 20 Mbps download, 5 Mbps upload internet speed
• Dual-core processor with hyper-threading
• 8GB RAM
• Microphone with clear audio
• Backup power supply (UPS) if power outages occur in your area

Role Requirements

• Fluency in spoken and written English
• Fluency in spoken and written Cantonese and English
• Availability to work any day from Sunday to Saturday

Responsibilities

• Customer Support: Handle inbound calls to resolve queries and issues promptly and professionally.
• Documentation: Record notes and vital information from customer and driver interactions.

Qualifications

• Ability to work independently and in a team
• Strong attention to detail and good grammar
• Goal-oriented with focus on achieving targets while maintaining quality
• Knowledge of the restaurant industry is a plus

Compensation

Type: Hourly

Remuneration: $6/hr

Your availability should match your timezone. The work is steady and enjoyable, with opportunities for advancement into senior training or project management roles as the project grows. We look forward to sharing more during interviews.

Note: Fluency in Cantonese is required.