Customer Support Engineer — SaaS & Bug Triage

Moab; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Moab is seeking a Customer Support Specialist to own the customer inbox and ensure that all queries are promptly addressed. In this role, you will investigate bugs from start to finish, managing communications between customers and engineering teams to provide timely updates.

The ideal candidate will have strong communication skills, a curious mindset about technical issues, and the ability to balance multiple inquiries while maintaining a high standard of customer service. Familiarity with support platforms like Zendesk is a plus.

Qualifications

• Strong written communicator capable of clear, warm responses.
• Curious about how systems work and comfortable with troubleshooting.
• Organized in managing multiple customer queries effectively.

Responsibilities

• Triage customer support tickets and respond promptly.
• Investigate bugs end-to-end and facilitate engineering communications.
• Contribute to the knowledge base to streamline support processes.

Skills

Written communication

Curiosity

Organization

Empathy

Tools

Zendesk

Slack

Jira

Job description

Moab is seeking a Customer Support Specialist to own the customer inbox and ensure that all queries are promptly addressed. In this role, you will investigate bugs from start to finish, managing communications between customers and engineering teams to provide timely updates.

The ideal candidate will have strong communication skills, a curious mindset about technical issues, and the ability to balance multiple inquiries while maintaining a high standard of customer service. Familiarity with support platforms like Zendesk is a plus.