Customer Support Engineer

Nokia Global; United States; Hybrid; USD 64,903 - 99,850; Full time

Benefits offered by this job

Life insurance

AD&D - Company paid 2x base pay

Employee Stock Purchase Plan

Tuition Assistance Plan

Adoption assistance

Paid time off for holidays andVacation

Employee Assistance Program

Job summary

Nokia is seeking a 4LS Customer Support Engineer for the 1830 WDM/OLS Transmission System. You will diagnose, troubleshoot, and resolve complex 1830 issues, collaborating with R&D and field support teams to improve products and support processes.

The role focuses on WDM transmission, coherent transponders, line modules, software control, and OTN switching, with responsibilities across data analysis, automation, and knowledge base development. A strong engineering background is required.

Qualifications

• 5+ years of experience in development, test, or technical support of optical communications systems.
• Strong diagnostic and technical analysis skills with hands-on hardware or software exposure.
• Experience coordinating problem resolution with R&D and customer support teams.

Responsibilities

• Work with field support to collect and analyze diagnostic data from deployed systems.
• Collaborate with R&D to resolve issues in a timely manner.
• Contribute to root cause analysis and corrective actions.
• Develop automated field data analysis and diagnostic tools.
• Contribute to the 1830 diagnostic knowledge base.
• Train customer field support teams.

Skills

Analytical skills

Problem solving

Communication & coordination

Experience with optical comm systems

Education

MS or PhD in Electrical Eng/CS/CE/Physics

Tools

Optical test equipment

Hardware/software test experience

Job description

The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.

Product Description

1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet.

Your responsibilities

• Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
• Work with R&D experts as required to resolve issues in timely way
• Work with R&D on product and process root cause analysis and correction
• Leverage state of the art AI tools and methodologies
• Develop automated field data analysis and diagnostic tools
• Contribute to the 1830 diagnostic knowledge base
• Train the customer field support team.

Your skills and experience

You have:

• Strong analytic, problem-solving, and technical diagnostic skills
• Communication and management skills for coordination of problem resolution with R&D and customer support teams
• At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
• Hands-on experience with hardware or software systems design or test of WDM transmission systems
• Experience with Optical test equipment including optical test sets and measurement equipment
• Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

Job Info

• Job Category Applied R&D
• Posting Date 07/30/2026
• Job Schedule Full time
• Job Type Experienced
• Job Identification 38679
• Salary Range Canada Annual Base Salary Range * CAD $ 91,000.00 - 140,000.00
  *Plus, potential incentive/variable compensation for eligible roles
• Locations 600 March Road, Ottawa, Ontario, K2K 2E6, CA (Hybrid)
• Regular or Temporary Regular

AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.