Customer Support Engineer

KLA-Belgium; Richardson (TX); On-site; USD 38,572 - 64,747; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) matching

Employee stock purchase plan (ESPP)

Tuition reimbursement

Paid time off

Paid company holidays

Wellness benefits including EAP

Family care benefits

Job summary

KLA is seeking an on-site Field Service Engineer to service, troubleshoot, and repair highly complex KLA equipment at customer sites in Richardson, TX. You will read wiring diagrams, diagnose issues, and perform timely repairs while maintaining excellent customer satisfaction and operational quality.

The role requires knowledge of digital multimeters and oscilloscopes, and a background in engineering technology or related field. We offer comprehensive benefits and career growth opportunities.

Qualifications

• Must have a working knowledge of digital multimeters and oscilloscopes.
• Able to read basic wiring diagrams and schematics.
• Bachelor of Science in Engineering Technology or equivalent with 2+ years in semiconductor or military service experience.

Responsibilities

• Provide troubleshooting, updating, diagnosing and repair of highly complex KLA equipment at customer sites.
• Represent the company to customers and ensure satisfaction with service and quality of operation.
• Coordinate actions with customers to minimize downtime.

Skills

Digital multimeters

Oscilloscopes

Wiring diagrams reading

Education

ASET

BSEE

BSEET

Job description

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsWorks under direction and supervision of Manager and/or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex KLA equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.Minimum QualificationsASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology),or 2 + years of experience in semiconductor or related military service experience.Must have a working knowledge of digital multimeters and oscilloscopes.Must be capable of reading basic wiring diagrams and schematics.Base Pay Range: $27.46 - $46.69 Per HourPrimary Location: USA-TX-Richardson-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.