Customer Support Engineer

Componentrepairtechnologies; Mentor (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fully Funded Healthcare

401k with Company Match

Annual Bonus Program

Tuition Reimbursement

Paid Time Off

Job summary

Component Repair Technologies (CRT) in Mentor, OH, seeks a CSC Engineer to evaluate and recommend permanent solutions for out-of-manual conditions on turbine engine components. You will work with engineering, quality, and production to develop compliant repair paths and document results.

The role emphasizes data-driven problem solving and cross-functional teamwork. The ideal candidate brings engineering experience, turbine knowledge, and shop exposure, with a commitment to safety and continuous

Qualifications

• Minimum of two years’ college with associate or technical engineering degree; a four-year STEM degree may be considered based on other relevant experience.
• Experience using or interpreting technical requirements.
• Some engineering or similar work experience; turbine engine knowledge preferred.
• Minimum of three years’ shop environment exposure with general knowledge of manufacturing processes.

Responsibilities

• Follow established safety protocols and guidelines.
• Investigate, evaluate, and report OMC conditions on turbine engine components.
• Analyze root causes of OMC conditions using engineering principles; propose alternative repair methods.
• Document results via technical reports and maintain component history records.
• Collaborate with engineering, quality, and production to ensure compliance with standards.
• Identify, communicate, and assist in solving OMC trends and repetitive processing issues.

Skills

Turbine engine knowledge

Engineering background

Interpret technical requirements

Education

Associate/Technical engineering degree

Bachelor's degree in engineering preferred

Tools

Microsoft Office Suite

Job description

JOB SUMMARY

The CSC Engineer will focus on evaluating and recommending solutions to out-of-manual conditions (OMC) for turbine engine repair when standard repair procedures (as identified in the original equipment manufacturers manual (OEM) or regulatory government body, do not apply or are insufficient. The goal of this position is to identify permanent solutions to repetitive issues.

This position will investigate complex issues while utilizing technical data to disposition and communicate the repair path for the turbine engine component. The CSC Engineer will work alongside a team of experienced department team members that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job.

COMPANY OVERVIEW

Component Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985. Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the success of the company.

CRT specializes in the repair and overhaul of turbine engine components with our customers being the world’s largest airlines and jet engine manufacturers. CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration and other world regulatory bodies.

Our commitment is focused on our valued employees, customers, and community. Take the next career step and bring your openness to learning new skills to CRT and discover the advantages of working with a privately owned family business.

Visit www.componentrepair.com for more information.

DUTIES AND RESPONSIBILITIES

1. Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
2. Provide customer support by investigation, evaluation, and reporting of OMC conditions on turbine engine components.
3. Analyze root causes of OMC conditions using engineering principles. Evaluate and propose alternative repair methods that meet identified standards.
4. Document results via technical report writing and maintain accurate records of repair development and component history.
5. Collaborate cross-functionally with the engineering, quality, and production departments to ensure that processes in the repair/overhaul of components meet stringent industry and regulatory standards.
6. Identify, communicate, and assist in solving OMC trends and repetitive processing issues that may impact the components using forward planning and continuous improvement applications.

REQUIRED QUALIFICATIONS

1. A minimum of two years’ college with successful attainment of an associate degree or technical engineering focused degree. A four-year STEM degree may be considered based on other relevant experience. Bachelor’s degree in engineering preferred.
2. Prior experience using or interpreting technical requirements.
3. Some engineering, or similar work experience. Turbine engine knowledge preferred.
4. A minimum of three years’ shop environment exposure with a general knowledge of processes used in manufacturing.

OTHER QUALIFICATIONS

1. A demonstrated level of competence in Microsoft Office Suite, specifically; Word, Excel, Access and PowerPoint including software and the ability to construct general reports.
2. Experience in the aerospace industry helpful. Familiarity with aircraft engine components a plus.
3. High level of interpersonal skills and ability to interact with all levels of company personnel.
4. Read, speak and write in English.

WORK ENVIRONMENT

1. This position has pre-employment testing requirements that may require fitness for duty testing and a vision exam.
2. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection in designated areas.
3. Stand and/or sit for portions of the shift.
4. Occasionally required to lift, carry, push or pull up to 10 lbs.

EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION PARTICIPATION

Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer, M/F/H/V.

CRT is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. It is the Company’s policy to only hire individuals who do not use drugs. All candidates will be screened for drug use prior to hire. Employment opportunities at CRT are open to all qualified applicants solely based on their job-related experience, knowledge, skills, and abilities. CRT complies with all applicable federal, state, and local laws with regards to equal employment opportunity.

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