Customer Support, Dealer Sales

Kyocera Document Solutions; Fairfield (NJ); On-site; USD 50,000 - 62,000; Full time

Job summary

A leading document solutions provider is seeking a Customer Support representative to manage customer inquiries and ensure satisfaction. The ideal candidate will have at least 2 years of customer service experience and excellent communication skills. A comprehensive benefits package including medical, dental, and retirement plans is offered. This position promotes a customer-friendly environment with opportunities for professional growth.

Benefits

Medical, dental and vision plans

401(k) retirement plan with Company match

Life insurance and disability coverage

Paid time off and holidays

Professional development course reimbursement

Qualifications

• Minimum 2 years of customer service experience in a corporate environment.
• Ability to clearly explain information and listen actively.
• Ability to maintain composure when dealing with challenging customer situations.

Responsibilities

• Provide first-level customer support via email and phone.
• Process orders, forms, applications, and requests accurately.
• Record customer interactions into the Customer Relationship Management tool.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Empathy

Technical proficiency

Education

High School diploma or GED

Tools

CRM systems

Job description

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Customer Support representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, providing information about products or services, and ensuring their overall satisfaction by maintaining positive customer relationships, often through phone, email, or live chat interactions, while demonstrating excellent communication and problem-solving skills.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Provide first-level customer support via email and phone, addressing customer inquiries and issues, identifying the root cause of customer problems, providing solutions and following up to ensure satisfaction.
• Process orders, forms, applications, and requests accurately, verifying details.
• Provide feedback on the efficiency of the customer service process and identify any recurring customer issues to help streamline and improve future interactions.
• Record customer interactions into the Customer Relationship Management tool (CRM).

Qualifications

• Minimum 2 years of customer service experience in a corporate environment.
• High School diploma or GED
• Excellent communication skills, ability to clearly explain information, listen actively, and adapt communication style to different customers.
• Problem-solving skills, analyzing customer issues, identifying solutions, and implementing them effectively.
• Customer service oriented, genuine desire to help customers and provide a positive experience.
• Empathy, ability to understand and relate to customer concerns.
• Patience, ability to maintain composure when dealing with challenging customer situations.
• Technical proficiency, familiarity with CRM systems and relevant software.

Benefits

• Medical, dental and vision plans
• 401(k) retirement plan with Company match
• Life insurance and disability coverage
• Paid time off and holidays
• Paid parental leave
• Employee Assistance Program
• Volunteer Time Off
• Professional development course reimbursement

Pay and Additional Details

The typical pay range for this role is $50,000-$62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Notes

Note: This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description. Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.