Customer Support Associate II

AMETEK, Inc.; Baldwin Park (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Support Associate II to enhance customer satisfaction and support business objectives. This role involves interfacing with customers, managing orders, and collaborating with sales and operations teams. The ideal candidate will possess strong communication and organizational skills, ensuring customer needs are met efficiently. Join a forward-thinking company dedicated to innovation and excellence in service, where your contributions will directly impact customer experiences and operational success. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is for you.

Qualifications

• 3-5 years experience in Customer Service, preferably in OEM or MRO.
• Excellent communication and organizational skills required.

Responsibilities

• Act as the primary interface between customers and various internal teams.
• Review customer contracts and resolve issues promptly.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Organizational Skills

Attention to Detail

Communication Skills

Multitasking

Education

High School Diploma

College Coursework in Related Discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Hyperion Enterprise

Job description

Job Title: Customer Support Associate II

Location: Baldwin Park, CA, US, 91706

Business Unit: Maintenance & Repair North America

Posting Date: Mar 24, 2025

Job Description:

Key Responsibilities:

• Responsible for the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations, Quality and Finance colleagues to support customer needs and AMETEK business objectives.
• Responsible for purchase order review, order entry and maintenance, customer website maintenance, and resolution of customer issues.
• Communicates with Sales and Operations personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Understanding of repair operations and associated workflow preferred.
• Review customer contracts, specifications, purchase orders, shipping instructions, and other customer requirements and support documentation.
• Maintain files for quotes, orders, contracts, and related customer documents.
• Interact individually with the sales team to identify and clarify information and research needs.
• Customer interfacing – specifically as back-up with internal requests if Sales team is on the road.

Education:

• High school diploma required
• College coursework in a related discipline preferred

Experience:

We need your experience to include:

• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.
• Prior contracts experience is preferred

Qualifications:

You should also know how to:

• Communicate through excellent presentation, and interpersonal skills, well-developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Attention to detail, accuracy is imperative.
• Excellent organizational and analytical skills.
• Ability to work well under pressure, multitask and meet deadlines.
• Computer skills to include Word and Excel. PowerPoint and Hyperion Enterprise are a plus.
• Work hours must be flexible, and overtime will be required to meet the demands of the position.
• Must have the ability to clearly and concisely communicate in English with customers.

Compensation

Employee Type: Exception Hourly

Salary Minimum: $50,000

Salary Maximum: $90,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].