Customer Support Associate - Asia Philippines/Indonesia (Remote) Asia (Remote)

Staatliche Hochschule für Musik und Darstellende Kunst Mannheim; Mission (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company at the forefront of Audio A.I. as an Executive Assistant. This role offers the chance to thrive in a fast-paced environment, where your organizational skills and attention to detail will shine. You'll be part of a collaborative team that values intuition and creativity, helping to shape a culture of excellence. With a commitment to a diverse and inclusive workplace, this is an opportunity to make a real impact in a transformative industry. If you're passionate about providing exceptional support and eager to contribute to a growing team, this role is perfect for you.

Benefits

Fast-growing environment

Supportive entrepreneurial crew

Hands-off approach to work

Opportunity to make an impact

Competitive salary

Collegiate atmosphere

Qualifications

• Proven experience in customer support or client service.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Respond swiftly to customer concerns on written tickets.
• Maintain excellent reporting and responses on emails and Slack.

Skills

Excellent English reading and writing

Strong organizational and analytical skills

Customer support experience

Touch typing 45 WPM and above

Excellent communication skills

Multi-tasking and time management

Tools

Google Calendar

Email

Job description

Asia (Remote)

Mission:

Speechify is the most used text to speech reader app in the world with 25M+ users. We have voices like Mr. Beast and Snoop Dogg. Speechify stands at the forefront of Audio A.I. and voice cloning technologies, leading the industry with innovation and excellence. As Speechify continues its growth trajectory, our executive team is actively seeking an Executive Assistant. If you're passionate about organization, adept at efficiently handling tasks, thrive in high-paced environments, and are eager to collaborate with a great team, we want to hear from you.

Key Responsibilities:

• Swiftly respond to customer concerns on written tickets
• Proficiency in Google Calendar and email.
• Excellent reporting & response on every email and slack.

Qualifications:

• Excellent English reading and writing
• Strong organizational and analytical skills.
• Ability to track and improve metrics.
• Proven customer support experience or experience as a client service representative
• Touch typing 45 WPM and above
• Strong phone contact handling skills and active listening
• Excellent communication (written and verbal), and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Preference for applicants based in central and SE Asia

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job?

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit?

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Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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