Customer Support and Training Specialist

1100 Epiq eDiscovery Solutions, Inc.; Arizona; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Epiq is seeking a Training Specialist to deliver training programs, ensure operational excellence, and support professional development across the organization.

You'll collaborate with stakeholders, manage instructional design, and maintain high-quality standards while monitoring KPIs and ensuring policy compliance. This role offers growth and exposure to enterprise‑level platforms and AI enabled tools.

Qualifications

• Education: Bachelor's degree in Business Administration, Human Resources, or a related field.
• Experience: 3+ years of experience in training and development.
• Certifications: Certified Professional in Learning and Performance (CPLP)

Responsibilities

• Deliver training programs and ensure operational excellence.
• Support professional development and instructional design.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage instructional design and professional development trainings.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Skills

Adult Learning Methodologies

Analytical Analysis

Business Intelligence (BI)

Coaching

Communication

Continuous Improvement

CRM

Facilitation

Instructional Design

Operational Excellence

Operations Support

Professional Collaboration

Professional Development Trainings

Education

Bachelor's degree in Business Administration, Human Resources, or a related field

Tools

CPLP

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Training Specialist is responsible for delivering training programs, ensuring operational excellence, and supporting professional development. This role involves collaborating with various stakeholders, managing instructional design, and maintaining high-quality standards.

Essential Job Responsibilities

• Deliver training programs and ensure operational excellence.
• Support professional development and instructional design.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage instructional design and professional development trainings.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Human Resources, or a related field.
• Experience: 3+ years of experience in training and development.
• Skills: Adult Learning Methodologies Analytical Analysis Business Intelligence (BI) Coaching Communication Continuous Improvement Culture Customer Relationship Management (CRM) Facilitation Instructional Design Operational Excellence Operations Support Professional Collaboration Professional Development Trainings
• Certifications: Certified Professional in Learning and Performance (CPLP)

Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success
• Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement
• Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
• Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.