Customer Support

Examplecorpsandbox; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Examplecorpsandbox is seeking a Lead Service Valet in Austin, Texas. In this role, you will work closely with the District Manager to oversee service delivery in the district’s apartment communities. Your responsibilities will include training Service Valets, ensuring safety and quality control, and documenting service compliance.

The ideal candidate will have a high school diploma or GED, along with experience in customer service and people management. A valid driver’s license and the ability to lift up to 50 lbs. are required.

Qualifications

• High school diploma or GED equivalent; AA degree preferred.
• Customer service and prior people management experience preferred.
• Strong verbal and written communication fundamentals.

Responsibilities

• Manage total service delivery for district’s apartment communities.
• Train Service Valets and ensure safety and quality control.
• Document and report property and resident non-compliance.

Skills

Customer service

People management

Strong verbal communication

Strong written communication

Education

High school diploma or GED

AA degree preferred

Job description

Grow as We Grow and Take Your Career to New Heights!

As a Lead Service Valet, you will work in conjunction with the District Manager and assist with managing the total service delivery for the district’s apartment communities. This includes providing direction and oversight for the Service Valets within the assigned district.

Essential duties include:

• Deliver on our “every door every night” business expectation and set the standard in delighting our residents
• Assist District Manager with training Service Valets
• Spot check Service Valets, focusing on safety, quality control and productivity
• Collect same night missed trash, walk/track problem properties
• Communicate with District Manager concerning delays, unsafe sites, accidents, and other maintenance problems
• Provide waste and recycling collection coverage for understaffed properties within an assigned district
• Document and report all property and resident non-compliance
• Provide oversight of the nightly collection process during District Manager days off
• Assist with evening recruiting efforts – may include referral generation and flyer distribution
• Provide candidates with a realistic job preview from the Service Valet perspective
• Assist with presentations during team meetings
• Assist the District Manager with coordinating work schedules, evaluating job performance and motivating Service Valets
• Provide leadership for the Service Valets in the areas of safety and training

You are a good fit if you have the following experience, education, and skills:

• High school diploma or GED equivalent. AA degree preferred
• Customer service and prior people management experience preferred
• Strong verbal and written communication fundamentals

Special conditions of employment:

• Smart phone with data plan
• Open bed pick-up truck to transport trash items from door to compactor (may not be required in all areas)
• Valid driver’s license and auto insurance (must be listed as driver on policy)
• Ability to operate a motor vehicle and drive locally to other properties as needed
• Ability to work outdoors, and drive in changing weather conditions
• Flexibility to work split schedule and/or be on call during irregular hours depending on business needs

Physical requirements:

• Ability to lift and transport up to 50 lbs. up/down stairs
• Ability to bend at waist and lift over shoulder
• Ability to bend at knees and lift over shoulder
• Ability to lift both arms to shoulder height
• Ability to walk distance of property, and be exposed to disagreeable odors