Customer Supply Management Specialist

Ruiz Foods; Frisco (TX); On-site; USD 37,000 - 44,000; Full time

Job summary

Ruiz Foods is seeking an Order Management Specialist to ensure professional customer service for customers, brokers, and internal teams. You will facilitate orders via EDI and follow SOPs to ensure accurate and timely fulfillment across sales regions.

Collaborating with cross-functional teams, you will drive process improvements and uphold service quality. The role emphasizes proactive communication with customers and internal partners to deliver accurate invoicing, adherence to SLAs, and steady

Qualifications

• 3-7 years of minimum experience within Customer Service, Supply planning and/or Logistics.
• Experience working with Order Management/ERP systems, EDI, and Microsoft Excel.
• Bachelor's degree preferred, not required.
• Experience working with Retail, Food Service, Convenience Store Buyers, Distributors and/or Brokers preferred.
• Excellent organizational and time management skills.
• Infor M3 Cloud experience a plus.

Responsibilities

• Daily communication with Customers, Sales, Transportation, Warehouse and Supply Chain.
• Accountable for day-to-day timely execution of customer orders, track and trace, proof of delivery as necessary.
• Coordinate customer returns, shortages, damages and deductions and ensure accurate invoicing.
• Collaborate with Sales Territory on SLA execution.
• Provide a positive customer experience by delivering superior service and addressing needs.
• Utilize reports to manage orders and ensure compliance.
• Resolve price discrepancies and deductions per SOPs.
• Handle customer inquiries and investigate invalid deduction trends.
• Monitor cross-functional metrics such as response time and on-time delivery.
• Support strategies to improve service or cost to serve.
• Assist in dispatch of shipments with Supply Planning and Transportation partners.

Skills

Customer Service

Supply Planning

Logistics

EDI

ERP Systems

Microsoft Excel

Education

Bachelor's degree preferred

Tools

Infor M3 Cloud

EDI systems

MS Office Suite

Job description

Ruiz Foods has been family owned since 1964, is one of the largest Hispanic-owned companies in the country and is the proud maker of two #1 brands: El Monterey frozen Mexican food and Tornados roller grill taquitos in grocery stores and convenience stores across the US and Canada.

Are you looking for career development opportunities in an exciting company that cares about its team members and consumers alike? Come join our team and help us continue our industry-leading trac k record of growth, quality, and delicious food!

The main responsibility of the Order Management Specialist is to ensure a high level of Professional Customer Service to Ruiz Foods customers, brokers, and internal team members. Facilitation of customer requests and orders via EDI following established SOP protocols. Build relationships with a depth of understanding Customer expectations ensuring timely execution of the order fulfillment functions for assigned Customers and Sales regions. Participate in continuous process improvement initiatives to bring solutions to Customers including internal processes. Escalate customer issues appropriately within the organization for a timely satisfactory resolution. Collaborate closely with cross functional teams to ensure flawless Customer Supply Chain Logistics execution.

COMPENSATION: $27-32/Hour DOE

RESPONSIBILITIES:

• Daily communication with Customers, Sales, Transportation, Warehouse and Supply Chain.
• Accountable for the day-to-day timely execution of customer orders, track and trace, securing proof of delivery as necessary, coordination of customer returns, shortages, damages and deductions as well as ensuring that the customer receives an accurate invoice.
• Sales Territory collaboration including customer SLA, (service level agreement) execution.
• Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations. This includes areas such as transportation, fulfilment, forecasting procedures such as identifying emerging regional trends, forecast business impact or demand requirements.
• Process and maintain orders for terms and conditions compliance including invoicing.
• Utilize system reports to perform various job functions managing sales order compliance.
• Facilitate price discrepancies, customer deductions and process check requests as applicable including the validation of supporting documents in accordance to department standard operating procedures.
• Effectively and completely handle all customer inquiries timely, manage customer invoicing, including investigation of invalid deduction trends.
• Manage across all BU’s, critical metrics to include response time to customers, case fill and on time delivery.
• Support the implementation of strategies and programs to improve service or cost to serve.
• Cross functional team responsibilities for the day-to-day priorities.
• Generate Customer Supply Chain reports with a regular review of account status and other duties as assigned by the Team Supervisor.
• Assists in dispatch of shipments to Customers in a cost efficient and timely manner. This process requires effective decision making, problem solving and teamwork with Supply Planning, DC's and Transportation partners.
• Exceed Team goals and objectives.

REQUIREMENTS:

• 3-7 years of minimum experience within Customer Service, Supply planning and/or Logistics.

CPG, ERP and Trade Spend experiences are a plus.

• B.A. or B.S Degree preferred, not required.
• Experience working with Retail, Food Service, Convenience Store Buyers, Distributors and/or Brokers preferred.
• Requires ability to navigate computerized systems for tracking, identifying order exceptions, analysis, and/or troubleshooting in accordance to protocols.
• Experience working with Order Management/ERP systems, 3PL shipping locations, EDI (electronic data interchange), on-line vendor portals, databases, software systems and Microsoft Office Suites, particularly Microsoft Excel.
• Excellent organizational and time management skills.
• Infor M3 Cloud experience a plus.
• Excellent multi-tasking skills in a fast-paced environment.
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.