Customer Success Team Member

J2E Technology; San Diego (CA); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits

Bonuses

Paid health insurance

401(k) match

Job summary

A technology-driven small business located in California is seeking a detail-oriented Customer Success Team Member. This role involves supporting client implementations and ensuring successful solution delivery. The ideal candidate will have strong skills in translating business needs into structured requirements in Agile environments. A Bachelor's degree and active Secret security clearance are mandatory. The position offers a hybrid work model and various competitive benefits.

Qualifications

• Experience in customer-facing roles within technology or systems engineering environments.
• Must possess an active Secret security clearance.

Responsibilities

• Support client implementations and ensure successful solution delivery.
• Translate customer needs into structured use cases and requirements.
• Participate in Agile ceremonies and clarify user stories.
• Coordinate End User Acceptance testing and capture feedback.

Skills

Agile/Scrum participation

Requirements translation

Excellent communication skills

Organizational skills

Collaboration with cross-functional teams

Education

Bachelor's degree in Business, Engineering, Information Systems, or related field

Job description

J2E Technology LLC is a Women/Veteran-Owned Small Business that has been driving innovation and efficiency in digital engineering since 2015. With a focus on delivering tailored solutions, we proudly serve both federal and commercial clients. Our mission, aligned with our tagline, "bringing digital engineering to life, your way," is to collaborate with clients to create efficient, user-focused systems that meet their unique needs.

Responsibilities

J2E Technology is seeking a proactive and detail-oriented Customer Success Team Member to support client implementations and ensure successful solution delivery. This position works closely with customers, internal development teams, and leadership to translate business needs into actionable requirements, support agile delivery, and drive long‑term adoption and value realization.

The ideal candidate excels at bridging business and technical teams, thrives in an agile environment, and is passionate about delivering high‑quality, scalable solutions.

Key Responsibilities

Requirements & Documentation

• Translate customer needs into structured use cases, user stories, and clear, testable acceptance criteria.
• Develop detailed functional requirements for the development and configuration teams.
• Ensure all requirements are complete, traceable, and aligned with defined business outcomes.
• Maintain implementation schedules and milestone tracking to ensure timely delivery.
• Document meeting minutes, key decisions, and action items to ensure clarity and accountability.

Agile Delivery & Sprint Participation

• Participate in backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
• Clarify and refine user stories to ensure development readiness.
• Coordinate and/or lead sprint demonstrations of completed functionality.
• Validate delivered solutions against defined acceptance criteria prior to release.

Testing & Adoption Support

• Coordinate and support End User Acceptance (EUA) testing, ensuring stakeholders formally validate delivered functionality before production release.
• Capture end‑user feedback and translate enhancements or adjustments into prioritized backlog items.
• Support the development of user documentation, training materials, and enablement resources as needed.

Best Practices & Process Alignment

• Recommend Product Lifecycle Management (PLM) and configuration management best practices.
• Apply structured thinking aligned with CM2/CMII principles (helpful but not required).
• Promote scalable, maintainable system configuration approaches that support long‑term growth and sustainability.

Qualifications Education and Experience

• Bachelor’s degree in: Business, Engineering, Information Systems, or a related field.
• Experience working in customer‑facing roles within technology, software implementation, or systems engineering environments.
• Must possess an active Secret security clearance.

Required Skills

• Strong ability to translate business needs into structured requirements and user stories.
• Experience participating in Agile/Scrum environments.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively with cross‑functional teams and clients.
• Must possess an active Secret security clearance.

Preferred Skills

• Experience with PLM systems or enterprise configuration platforms.
• Familiarity with CM2/CMII principles.
• Experience coordinating user acceptance testing.
• Understanding of federal or regulated environments is a plus.

Why J2E Technology LLC?

• We foster a culture of collaboration, innovation, and professional growth.
• We serve a diverse range of clients, including both federal and commercial sectors.
• We embrace a hybrid work model, ensuring flexibility for our team members.
• We cultivate a fun and engaging workplace culture.
• We offer competitive benefits, including bonuses, paid health insurance, and a 401(k) match.
• Salary Range: $85,000 – $100,000 annually, commensurate with experience and qualifications.