Customer Success Strategy & Analytics Manager

DocuSign, Inc.; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

DocuSign, Inc. is seeking a GTM CS Strategy & Operations Manager to drive critical business insights and optimize regional Customer Success performance. You will deliver dashboards, analyze trends, and partner with regional leaders to improve sales effectiveness and operational efficiency.

This hybrid role reports to the Director, CS Operations EMEA and requires strong communication across multiple levels. Travel ~15% may be required.

Qualifications

• 8+ years in a customer-facing or sales role in tech or consulting.
• Experience building reports, dashboards and metrics.
• Fluent in English and able to communicate with regional leadership.

Responsibilities

• Provide data-driven insights to stakeholders across the Customer Success organization.
• Create and manage dashboards to monitor regional metrics and trends.
• Perform recurring and ad hoc analysis to identify trends, impacts and root causes.
• Communicate regular performance updates and recommendations to leadership.
• Present insights to stakeholders to drive sales and operational performance.
• Coordinate fiscal year planning for the Customer Success team and territories.

Skills

Customer-facing sales experience

Dashboard reporting with Salesforce/BI

Advanced Excel

Stakeholder communication

Data storytelling

English fluency

Education

Bachelor's degree or higher

Tools

Salesforce.com

BI tools

Excel

Job description

DocuSign, Inc. is seeking a GTM CS Strategy & Operations Manager to drive critical business insights and optimize regional Customer Success performance. You will deliver dashboards, analyze trends, and partner with regional leaders to improve sales effectiveness and operational efficiency.

This hybrid role reports to the Director, CS Operations EMEA and requires strong communication across multiple levels. Travel ~15% may be required.