Customer Success Strategy & Analytics Leader

DocuSign

Chicago (IL)

Hybrid

USD 127,000 - 174,000

Full time

11 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

RSUs

Company bonus plan

Job summary

DocuSign is seeking a Customer Success Operations Manager - CS Experience to lead cross-functional programs that improve CS operations, partnering with Sales, Services and analytics to deliver measurable outcomes. The role reports to the Senior Director, Customer Success Experience and is hybrid with in-office requirements.

Ideal candidates have extensive CS/GO-TO-MARKET process experience and strong data, analytics, and governance skills.

Qualifications

8+ years in Customer Success Operations, Sales Operations, Strategy and Operations, or related roles.
Experience leading complex cross-functional programs from concept to implementation.
Experience with CS and Go-To-Market processes and how they show up in tools.
Experience with data analytics, metrics, and dashboards to drive decisions.

Responsibilities

Act as CS Operations lead for CS Experience, managing transformation initiatives end-to-end.
Translate CS strategy into program charters, roadmaps, metrics and operating rhythms.
Design and refine workflows and SOPs connecting playbooks, roles and systems.
Partner with tech teams to deliver system enhancements with clear requirements.
Build governance forums, cadences and artifacts to align leaders on priorities.