Customer Success Specialist — Fast-Paced Problem Solver

Core-Mark; Houston, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Core-Mark is seeking a Customer Service Specialist to deliver exceptional service in a fast-paced distribution environment. You will support internal teams and customers, process credits, and handle inquiries via Teams, email, and phone.

You will join a team that values accuracy, collaboration, and proactive problem solving. The role offers a Monday–Friday schedule and a competitive hourly wage, with opportunities for growth within a nationwide network.

Qualifications

• Excellent communication skills to respond to customer inquiries, requests, and complaints.
• Ability to prioritize multiple tasks and deal effectively with interruptions.
• Ability to perform detailed data entry accurately and efficiently within deadlines.
• Understand, interpret and explain company procedures related to products and pricing.

Responsibilities

• Reviews and processes credits daily using various programs and company standards.
• Responds to inquiries from customers and internal teams via Teams, email, phone, or other methods.
• Conducts account research and resolves issues within scope of authority.
• Maintains records and prepares required reports in a timely fashion.
• Enter and retrieve information using computer terminals (DCMS, CCIC, Excel).
• Assist customers with orders, credits, item information and credit discrepancies.
• Maintain knowledge of pricing and product availability and ensure service levels meet standards.

Skills

Communication skills

Prioritization

Data entry

Microsoft Outlook

Education

High School Diploma/GED

Tools

Microsoft Excel

Job description

Core-Mark is seeking a Customer Service Specialist to deliver exceptional service in a fast-paced distribution environment. You will support internal teams and customers, process credits, and handle inquiries via Teams, email, and phone.

You will join a team that values accuracy, collaboration, and proactive problem solving. The role offers a Monday–Friday schedule and a competitive hourly wage, with opportunities for growth within a nationwide network.