Customer Success Specialist - Data Entry

Concentra, Inc; Addison (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Medical, Vision, Prescription, Teleheа

Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Addison, TX is seeking a Customer Success Specialist I focused on data entry to support Operations, Sales and Billing.

You will enter and update data in our proprietary system, verify accuracy, and resolve discrepancies while liaising with multiple teams. Candidates should have a high school diploma or GED, at least six months of data entry experience, and a willingness to learn new systems.

Qualifications

• High school diploma or GED equivalent.
• Some college courses in Business Administration or related field preferred.
• Six months+ of data entry experience in multiple systems/applications.

Responsibilities

• Daily completion of update cases for existing accounts and removal of suspense while meeting production requirements.
• Input data into the closed-loop proprietary database system.
• Validate data for accuracy to ensure data integrity and reject incorrect submissions.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Problem Solving

Technology Proficiency

Multitasking

HIPAA/PHI Handling

Teamwork

Interpersonal Communication

Learning Agility

Education

High School Diploma or GED

Some College in Business Administration or related field

Job description

Job Title

Customer Success Specialist - Data Entry

Location

US-TX-Addison

Job ID

351442

Position Category

Corporate - Customer Service

Position Type

Full Time

Recruiter

Recruiter : Full Name: First Last, Cecilia Dunn

Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Responsibilities

The Customer Success Specialist I supports Concentra's Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.

The Details

• Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
• Input data into closed loop propitiatory database system
• Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
• Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
• Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
• Initiate email validation process with customers for account verification in compliance with Concentra's account set-up requirements
• Build internal relationships with Operations, Sales and Billing departments
• Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education/Credentials

• High school diploma or GED equivalent
• Some college courses in Business Administration or in a related field from an accredited college/university, preferred

Job-Related Experience

• Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Comfortable with using technology and able to learn new systems/applications
• Skilled at multitasking in multiple systems/applications simultaneously
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Effective ability to work in a team environment, as well as independently when required
• Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
• Comfortable in a high-demand environment
• Ability to retain and apply new information quickly

Additional Data

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.