Customer Success Specialist

Busch Vacuum Solutions; Tempe (AZ); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Pfeiffer Vacuum is seeking a capable administrative professional to interface with customers before and after sales, coordinating orders and ensuring timely delivery. The role involves handling orders via multiple channels, maintaining accuracy in ERP systems, and supporting key accounts with precision and care.

Ideal candidates will have a Bachelor’s degree preference and at least two years of administrative experience in an industrial/office setting, plus strong MS Office and communication

Qualifications

• Bachelor’s degree preferred; two years admin experience in industrial/office environment.
• Proficiency with Microsoft Office, Outlook, and Windows required.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and process sales orders via phone, email, or fax.
• Enter and manage orders in the ERP system.
• Process repair orders for key accounts and execute contracts.
• Quote price and delivery; monitor order status and ship date.
• Maintain accurate records of orders, statuses, and back orders.
• Meet departmental KPIs and quality objectives.
• Assist with credit requests and return authorizations.
• Communicate professionally with customers and internal teams.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Windows OS

Job description

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

Summary

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties – Level 1

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet the departmental KPIs and Quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communication both verbal and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data-entry via ERP system), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief – which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.

Education And/or Experience

Bachelor’s degree preferred. Level 1 - Not less than two years experience in an administrative capacity in an industrial/office work environment; Experience with Microsoft Office is required, as well as excellent verbal and written communication skills. Highly self-motivated, detail-oriented person with customer service experience. Experience in a service-related industry is preferred.

Language Skills

Essential functions require the ability to read, write and speak English.

Mathematical Skills

Basic Mathematical skills.

Reasoning Ability

Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required. Normally receives general instruction for routine work, detailed instruction on new assignments. Typically required to use spreadsheets, data base queries, presentations, and word processing applications.

Certificates, Licenses, Registrations

Valid Driver’s License

Tools and/or Equipment

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.

Work Environment

This position will be an in office-environment in Phoenix, AZ with hybrid flexibility. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. Training will begin on-site Busch Group facilities.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Equal Employment Opportunity Statement

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

Targeted Compensation

The targeted compensation range for this position is $22.02–$25.14 per hour, depending on the selected candidate's qualifications, skills, and relevant experience.