Customer Success Specialist

The Catalyst Corporation; Oak Brook (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Ongoing coaching and mentorship

Supportive, team-oriented work env

Opportunities for growth and advance

Job summary

The Catalyst Corporation in Oak Brook, IL is seeking a Customer Success Specialist for a full-time, in-person role. You will work directly with customers, answering questions and guiding them through product information, promotions, and enrollment processes to ensure a positive experience.

In this role you’ll build strong client relationships, support acquisition and retention, and collaborate with teammates to hit service goals.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and comfortable working with the public.
• Positive, professional, and goal-oriented attitude.
• Strong problem-solving and organizational skills.
• Ability to work independently and as part of a team.
• Previous customer service experience is helpful but not required.

Responsibilities

• Engage with customers through professional, face-to-face interactions.
• Provide information about products, services, and promotions.
• Answer questions and identify options based on customer needs.
• Assist with customer acquisition and enrollment when applicable.
• Build relationships to encourage satisfaction and brand loyalty.
• Track customer interactions and maintain accurate information.
• Collaborate with team to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Problem solving

Organizational skills

Teamwork

Independent work

Job description

The Catalyst Corporation | Oak Brook, IL

Full-Time | Paid Training | W-2 Position | In-Person

The Catalyst Corporation is hiring a motivated, customer-focused Customer Success Specialist to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, building strong customer relationships, and contributing to a positive customer experience.

As a Customer Success Specialist, you'll work directly with customers in a face-to-face environment, helping answer questions, provide information about client products and services, and ensure each interaction is professional and helpful. You'll also work closely with the team to support customer acquisition, satisfaction, and retention.

What You'll Do

• Engage with customers through professional, face-to-face interactions


• Provide information about client products, services, and current promotions


• Answer customer questions and help identify appropriate options based on their needs


• Assist with customer acquisition and enrollment when applicable


• Build positive relationships that encourage customer satisfaction and brand loyalty


• Track customer interactions and maintain accurate information


• Work alongside team members to meet customer service and performance goals


• Participate in ongoing training and professional development

What We're Looking For

• Strong communication and interpersonal skills


• Customer-focused and comfortable working directly with the public


• Positive, professional, and goal-oriented attitude


• Strong problem-solving and organizational skills


• Ability to work effectively both independently and as part of a team


• Previous customer service, retail, sales, or client-facing experience is helpful but not required

What We Offer

• Paid training


• Ongoing coaching and mentorship


• Supportive, team-oriented work environment


• Opportunities for professional growth and advancement


• This is a full-time, in-person customer-facing position in the Oak Brook, IL area.