Customer Success Specialist

Mekorma Inc.; Remote; USD 50,000 - 70,000; Full time

Job summary

Mekorma Inc., a leader in payables automation, is seeking a Customer Success Specialist. This role involves implementing solutions for Dynamics 365 Business Central, troubleshooting issues, and ensuring client satisfaction. Join a remote team dedicated to personal and professional growth while making a positive impact.

Benefits

Medical, disability, dental, and vision insurance.

Generous paid time off and flexible work environment.

Expense reimbursement as appropriate.

Opportunities for growth and lateral movement.

Wellbeing programs focusing on coaching and personal development.

A learning culture and community involvement.

Qualifications

• Experience with Dynamics Business Central Report Builder and AP processes.
• Basic accounting knowledge of General Ledger, Accounts Payable, Accounts Receivable.
• Strong communication skills, both oral and written.

Responsibilities

• Providing input and advice regarding Dynamics 365 Business Central capabilities.
• Leading product implementations for Dynamics 365 Business Central.
• Building positive client relationships and understanding their business needs.

Skills

Communication

Troubleshooting

Client Relationship Management

Time Management

Tools

Microsoft Visual Studio Code

AL

.NET

C#

Microsoft Power Platform

Job description

Mekorma, a Microsoft independent software vendor (ISV) and a leader in the payables automation space, is growing and expanding its offerings. Our integrated products have helped thousands of Accounts Payable teams work efficiently, reduce manual tasks, and maintain transparency and security. Founded in 1990, Mekorma was quickly embraced as the go-to check printing solution for Microsoft Dynamics GP. We continue to evolve by offering AP automation, modern business applications, and consulting services for Dynamics 365 Business Central, while maintaining our support for Microsoft Dynamics GP.

Mekorma is a dedicated playground for exploring and cultivating personal and professional growth, building quality relationships, and seeing the whole. We strive to make a difference in the world, together. We run a software company, but our mission is to make a positive impact through our work.

We are hiring a Customer Success Specialist who is upbeat, proactive, able to manage time effectively in a remote environment, and talented in building meaningful client relationships. You will work with customers to implement Mekorma solutions for Dynamics 365 Business Central, troubleshoot issues during projects, and ensure high levels of client satisfaction. Additionally, you will provide technical support to existing Dynamics 365 Business Central customers.

This role reports to the Customer Success Manager.

Responsibilities include:

1. Providing input and advice regarding Dynamics 365 Business Central and Mekorma product capabilities to clients.
2. Leading Mekorma product implementations for Dynamics 365 Business Central.
3. Participating in company initiatives such as analysis, documentation, and development.
4. Building positive client relationships and understanding their business needs.
5. Providing technical support for Mekorma products related to Dynamics 365 Business Central.

Minimum qualifications:

1. Experience with Dynamics Business Central Report Builder and AP processes.
2. Basic accounting knowledge of General Ledger, Accounts Payable, Accounts Receivable, Sales, and Purchase Orders.
3. Experience with Dynamics Business Central General Ledger and Accounts Payable.
4. Strong communication skills, both oral and written.
5. Ability to prioritize tasks independently across multiple projects.
6. Prompt and effective remote client communication skills.
7. Excellent troubleshooting skills and error resolution capabilities.

Preferred qualifications:

1. Experience with Binary Stream Multi-Entity Management on Dynamics 365 Business Central.
2. Experience creating tenants and installing apps from AppSource.
3. Knowledge of Microsoft Visual Studio Code, AL, .NET, C#.
4. Experience with Microsoft Power Platform.

Why work with Mekorma?

At Mekorma, we celebrate continuous learning and social responsibility. We believe growth through personal and professional development makes a difference. Our focus on quality relationships is reflected in our attentive approach to colleagues and clients, and our commitment to transparency.

Since 2003, Mekorma has operated as a virtual company with a remote team. We support your integration into our team and culture.

How to apply

Please email your resume and cover letter (ref: Customer Success Specialist) to [e-mail].

Benefits include:

• Medical, disability, dental, and vision insurance.
• Generous paid time off and flexible work environment.
• Expense reimbursement as appropriate.
• Opportunities for growth and lateral movement within the company.
• Wellbeing programs focusing on coaching, career, and personal development.
• A learning culture and community involvement through volunteerism.