Customer Success & Sales Support Pro

OK International, a Dover Company; Cypress (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

OK International, a Dover Company, is seeking a versatile Sales Support/Administrative role in Cypress, CA. The person will handle sales, marketing, data input and customer service while supporting the External Sales Teams and maintaining customer records.

The role emphasizes building long-term customer relationships, timely order processing, and providing detailed quotations and delivery information to distributors and end users.

Qualifications

• 2+ years of experience in Customer Service.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Comprehensive computer application skills – Microsoft Office including Microsoft Project.
• Strong analytical, time management and organizational skills with ability to be detail oriented as well as strategic.
• Excellent oral and written skills.
• Exceptional customer service skills with a friendly attitude and professional demeanor.

Responsibilities

• Proactively call and respond to incoming calls from prospective customers and established customers and provide information about products and services to develop opportunities by assisting them in determining appropriate products or services to purchase.
• Recommend additional products or services to meet customer needs.
• Responds to customer requests and questions regarding service, products, and account information.
• Analyses and rectifies customer concerns using established procedures.
• May use computer to access and/or update customer records.
• Follow up leads and contact new customers to qualify the leads and develop opportunities.
• Review company and/or customer records to identify prospect lists.
• Provide support for the External Sales Teams.
• Uses computer to produce reports and other documents.
• Monitors customer requirements to ensure on-time delivery or to advise of changed due dates.

Skills

Customer service

Organizational skills

Time management

Communication skills

Analytical skills

Tools

Microsoft Office

Microsoft Project

Job description

OK International, a Dover Company, is seeking a versatile Sales Support/Administrative role in Cypress, CA. The person will handle sales, marketing, data input and customer service while supporting the External Sales Teams and maintaining customer records.

The role emphasizes building long-term customer relationships, timely order processing, and providing detailed quotations and delivery information to distributors and end users.